Customer Service Supervisor

2 hours ago

Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱480,000 per year

About the role

We are seeking a talented Customer Service Supervisor to join our dynamic team at Ian Smart Energy Corp'. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will play a pivotal role in overseeing and enhancing our customer service operations. As a customer-centric leader, you will be responsible for driving exceptional service delivery and fostering a positive work environment for your team.

What you'll be doing

  • Manage and coach a team of customer service representatives to ensure high-quality service and prompt resolution of customer inquiries and issues
  • Monitor and analyse team performance metrics to identify areas for improvement and implement strategic initiatives to enhance customer satisfaction
  • Develop and implement process improvements to streamline customer service operations and increase efficiency
  • Provide hands-on support and guidance to your team, addressing escalated customer concerns and resolving complex issues
  • Foster a positive and collaborative work culture, encouraging team morale and professional development
  • Collaborate with cross-functional teams to align customer service strategies with the overall business objectives
  • Ensure compliance with company policies, industry regulations, and customer service best practices

What we're looking for

  • Minimum of 10 years of experience in a customer service supervisory or team lead role, preferably in the call centre or energy industry
  • Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and cross-functional stakeholders
  • Proficiency in problem-solving, decision-making, and conflict resolution
  • Demonstrated experience in implementing process improvements and driving operational efficiency
  • Familiarity with customer service best practices, industry regulations, and customer relationship management (CRM) tools
  • Bachelor's degree in Business, Management, or a related field

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

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