Customer Service Supervisor

16 hours ago

Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱480,000 per year

About the role

We are seeking a talented Customer Service Supervisor to join our dynamic team at Ian Smart Energy Corp'. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will play a pivotal role in overseeing and enhancing our customer service operations. As a customer-centric leader, you will be responsible for driving exceptional service delivery and fostering a positive work environment for your team.

What you'll be doing

  • Manage and coach a team of customer service representatives to ensure high-quality service and prompt resolution of customer inquiries and issues
  • Monitor and analyse team performance metrics to identify areas for improvement and implement strategic initiatives to enhance customer satisfaction
  • Develop and implement process improvements to streamline customer service operations and increase efficiency
  • Provide hands-on support and guidance to your team, addressing escalated customer concerns and resolving complex issues
  • Foster a positive and collaborative work culture, encouraging team morale and professional development
  • Collaborate with cross-functional teams to align customer service strategies with the overall business objectives
  • Ensure compliance with company policies, industry regulations, and customer service best practices

What we're looking for

  • Minimum of 10 years of experience in a customer service supervisory or team lead role, preferably in the call centre or energy industry
  • Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and cross-functional stakeholders
  • Proficiency in problem-solving, decision-making, and conflict resolution
  • Demonstrated experience in implementing process improvements and driving operational efficiency
  • Familiarity with customer service best practices, industry regulations, and customer relationship management (CRM) tools
  • Bachelor's degree in Business, Management, or a related field

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

  • Customer Service Supervisor

    19 hours ago

    Fort Bonifacio, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱800,000 - ₱1,200,000 per year

    Work setup: Full time onsite, based in BGC 'Industry: iGamingKey ResponsibilitiesDevelop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution...

  • Customer Service Head

    19 hours ago

    Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time ₱900,000 - ₱1,200,000 per year

    Role and Responsibilities:· Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.· Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement...

  • Assistant Store Supervisor

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines BEBANG ENTERPRISE INC Full time ₱240,000 per year

    Key Responsibilities:Support the Store Supervisor in overseeing the daily operations of the restaurant.Supervise team members during shifts, ensuring excellent customer service and food quality.Lead by example in delivering outstanding service and adhering to company standards.Assist with employee scheduling, training, and performance monitoring.Address...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱420,000 per year

    Job Description:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service...

  • Customer Service Representative

    18 hours ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱228,000 - ₱264,000 per year

    Customer Service Representative – Hybrid (BGC)Are you ready to kick-start your career in the BPO industry?We're looking for Customer Service Representatives who are passionate about helping people and providing excellent customer experiences. This is a great opportunity for fresh graduates or career shifters looking for growth and stability — all while...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱324,000 - ₱432,000 per year

    FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsA Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion),...

  • Customer Service Representative

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Risewave Consulting Inc. Full time ₱14,000 - ₱25,500 per year

    We're looking for passionate and dedicated individuals to join our growing BPO teamAs a Customer Service Representative, you will handle customer inquiries, provide excellent service, and ensure customer satisfaction through phone, chat, or email support.Qualifications:At least High School Graduate / SHS GraduateWith or without BPO experience (entry-level...

  • Customer Support Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Job Description:We are looking for a Customer Support Representative (Voice Account) who will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring excellent customer satisfaction. The ideal candidate should have strong communication skills, a professional attitude, and a passion for delivering...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Top Source Executive Search Inc. Full time ₱3,000,000 - ₱5,500,000 per year

    Work Setup:Full timeNight shiftOn site in BGCWe are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency,...

  • CSR - Customer Service Representative (HYBRID SETUP)

    18 hours ago

    Fort Bonifacio, National Capital Region, Philippines Risewave Consulting Inc. Full time ₱180,000 - ₱300,000 per year

    Job OverviewJoin our growing US Pet Insurance team As a Customer Service Representative, you'll handle inbound calls and inquiries from pet owners in the US, assisting them with policy information, claims, and account concerns. This role requires empathy, attention to detail, and a passion for delivering excellent service to every...