Customer Service Supervisor

3 hours ago

Fort Bonifacio, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱800,000 - ₱1,200,000 per year

Work setup: Full time onsite, based in BGC '

Industry: iGaming

Key Responsibilities

  • Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.

  • Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement optimization measures.

  • Drive the implementation of management strategies at the team level to ensure the achievement of business objectives.

  • Monitor team members' performance, engagement, and execution behavior, and provide regular reports to management for decision-making purposes.

  • Establish and maintain standard operating procedures (SOPs) and training systems to enhance team professionalism and ensure consistency in execution.

  • Conduct onboarding training to ensure new employees quickly master gaming platform workflows, member tagging logic, deposit/withdrawal processes, and risk control policies.

  • Optimize customer service scripts and knowledge base content to enhance the collaboration between AI chatbots and live agents, improving issue resolution efficiency and user experience.

  • Handle escalations involving VIP users, high-value players, and major complaints, coordinating with backend, risk control, and operations teams to drive issue closure.

  • Collect and analyze customer service operational data (such as inquiry types, traffic trends, and issue distribution) and generate regular reports to support platform strategy optimization.

Qualifications

  • Minimum of 2 years of customer service experience in online gaming or a related entertainment platform (required).

  • Strong team coordination and leadership skills, with the ability to develop shift schedules and manage emergency staffing adjustments.

  • Proficient in core gaming operational processes such as deposits, withdrawals, bonus issuance, and betting anomaly handling, with the ability to guide team members in proper execution.

  • Highly responsible and resilient, capable of maintaining clear judgment and consistent performance in a fast-paced, high-demand environment.

Preferred Qualifications

  • Experience using Zoho customer service systems (such as Zoho Desk, Zoho CRM, or Zoho SalesIQ).

  • Filipino-Chinese (Fil-Chi) background preferred but not required, providing advantages in cross-cultural communication and team management.

  • Prior experience as a customer service team leader, supervisor, trainer, or quality assurance (QA) personnel is a strong advantage.

  • Knowledge of VIP player lifecycle management, customer segmentation strategies, or high-value player servicing models is preferred.

  • Customer Service Supervisor

    1 hour ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱480,000 per year

    About the roleWe are seeking a talented Customer Service Supervisor to join our dynamic team at Ian Smart Energy Corp'. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will play a pivotal role in overseeing and enhancing our customer service operations. As a customer-centric leader, you will be responsible for driving...

  • Customer Service Head

    4 hours ago

    Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time ₱900,000 - ₱1,200,000 per year

    Role and Responsibilities:· Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.· Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement...

  • Assistant Store Supervisor

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines BEBANG ENTERPRISE INC Full time ₱240,000 per year

    Key Responsibilities:Support the Store Supervisor in overseeing the daily operations of the restaurant.Supervise team members during shifts, ensuring excellent customer service and food quality.Lead by example in delivering outstanding service and adhering to company standards.Assist with employee scheduling, training, and performance monitoring.Address...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱420,000 per year

    Job Description:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service...

  • Customer Service Representative

    3 hours ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱228,000 - ₱264,000 per year

    Customer Service Representative – Hybrid (BGC)Are you ready to kick-start your career in the BPO industry?We're looking for Customer Service Representatives who are passionate about helping people and providing excellent customer experiences. This is a great opportunity for fresh graduates or career shifters looking for growth and stability — all while...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱324,000 - ₱432,000 per year

    FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsA Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion),...

  • Customer Service Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Risewave Consulting Inc. Full time ₱14,000 - ₱25,500 per year

    We're looking for passionate and dedicated individuals to join our growing BPO teamAs a Customer Service Representative, you will handle customer inquiries, provide excellent service, and ensure customer satisfaction through phone, chat, or email support.Qualifications:At least High School Graduate / SHS GraduateWith or without BPO experience (entry-level...

  • Customer Support Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Job Description:We are looking for a Customer Support Representative (Voice Account) who will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring excellent customer satisfaction. The ideal candidate should have strong communication skills, a professional attitude, and a passion for delivering...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Top Source Executive Search Inc. Full time ₱3,000,000 - ₱5,500,000 per year

    Work Setup:Full timeNight shiftOn site in BGCWe are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency,...

  • CSR - Customer Service Representative (HYBRID SETUP)

    3 hours ago

    Fort Bonifacio, National Capital Region, Philippines Risewave Consulting Inc. Full time ₱180,000 - ₱300,000 per year

    Job OverviewJoin our growing US Pet Insurance team As a Customer Service Representative, you'll handle inbound calls and inquiries from pet owners in the US, assisting them with policy information, claims, and account concerns. This role requires empathy, attention to detail, and a passion for delivering excellent service to every...