Current jobs related to Customer Service Head - Fort Bonifacio, National Capital Region - Uptitude Training Corporation

  • Customer Service Associate

    10 hours ago

    Fort Bonifacio, National Capital Region, Philippines Ocean Wave Services Inc. Full time

    The Customer Service Associate provides frontline support to customers by handling inquiries, addressing concerns, and ensuring a positive customer experience. This role is ideal for fresh graduates or entry-level candidates who are eager to learn and build a career in customer service.Duties and Responsibilities:Respond to customer inquiries via phone,...

  • Customer Service Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines BCS Information Technology Corp. Full time

    Provide excellent customer service to all customers, ensuring that their needs are met in a timely and efficient manner. Greet customers warmly upon arrival and answer any questions they may have about the menu or services offered. Take orders accurately over the phone, entering them into the system quickly and efficiently. Ensure accuracy of orders by...

  • Customer Service Staff

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines MC HOME DEPOT Full time

    Job Summary:The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.Job Specification:o Educational AttainmentPreferably, but not necessary,a graduate of secondary education or...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time

    Job description:We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a professional...

  • Customer Service Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Aickman and Greene Consultant's Corporation Full time

    Job description:We're hiring Customer Support Representatives to join our growing teamIf you have at least 1 year of BPO customer service experience, strong English communication skills, and are willing to work onsite on a night shift, this could be a great opportunity for you.What you'll do:Provide excellent customer support to US & Canada clientsHandle...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time

    About the Role:We're looking for experienced Customer Service Representatives with a background in collections If you're confident, goal-driven, and enjoy helping customers settle their accounts, we'd love to have you on our team.What You'll Do:Make outbound calls to customers with outstanding balances.Negotiate payment arrangements and update account...

  • Customer Service Team Lead

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Manggo Selection Full time

    QUALIFICATION AND SKILLS· Preferably with Experience in E-Commerce· At least 1 year in a supervisory or leadership role· Demonstrated ability to lead teams, track performance, and meet service-level targets· Strong leadership and team management abilities· Excellent communication and interpersonal skills.. Problem-solving and conflict resolution...

  • DJI PH Customer Service Associate

    9 hours ago

    Fort Bonifacio, National Capital Region, Philippines Techdynamics OPC Full time

    Responsibilities:Responds to questions about products, services, warranties, and return/refund policies.Processing claims, returns, and refunds coordinating with relevant teams (technical, logistics, etc.).Addressing customer complaints effectively and efficiently, escalating complex issues when necessary.Keeping accurate records of customer interactions and...

  • Head of Financial Planning

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • CSR - Customer Service Representative (No BPO experience required)

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time

    Job Overview:Kickstart your career in the BPO industry Join one of the country's top outsourcing companies as a Customer Service Representative. We're looking for enthusiastic and customer-focused individuals who are ready to grow in a dynamic, fast-paced environment. Perfect for fresh graduates or anyone eager to begin a rewarding customer service...

Customer Service Head

2 weeks ago

Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time

Role and Responsibilities:

· Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.

· Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement optimization measures.

· Drive the implementation of management strategies at the team level to ensure the achievement of business objectives.

· Monitor team members' performance, engagement, and execution behavior, and provide regular reports to management for decision-making purposes.

· Establish and maintain standard operating procedures (SOPs) and training systems to enhance team professionalism and ensure consistency in execution.

· Conduct onboarding training to ensure new employees quickly master gaming platform workflows, member tagging logic, deposit/withdrawal processes, and risk control policies.

· Optimize customer service scripts and knowledge base content to enhance the collaboration between AI chatbots and live agents, improving issue resolution efficiency and user experience.

· Handle escalations involving VIP users, high-value players, and major complaints, coordinating with backend, risk control, and operations teams to drive issue closure.

· Collect and analyze customer service operational data (such as inquiry types, traffic trends, and issue distribution) and generate regular reports to support platform strategy optimization.

Requirements:

· Minimum of 1 year of customer service experience in online gaming or a related entertainment platform (required).

· Strong team coordination and leadership skills, with the ability to develop shift schedules and manage emergency staffing adjustments.

· Proficient in core gaming operational processes such as deposits, withdrawals, bonus issuance, and betting anomaly handling, with the ability to guide team members in proper execution.

· Highly responsible and resilient, capable of maintaining clear judgment and consistent performance in a fast-paced, high-demand environment.

· Experience using Zoho customer service systems (such as Zoho Desk, Zoho CRM, or Zoho SalesIQ).

· Filipino Chinese (Fil-Chi) background preferred, providing advantages in cross-cultural communication and team management.

· Prior experience as a customer service team leader, supervisor, trainer, or quality assurance (QA) personnel is a strong advantage.

· Knowledge of VIP player lifecycle management, customer segmentation strategies, or high-value player servicing models is preferred.

Job Type: Full-time

Benefits:

  • Paid training
  • Pay raise

Work Location: In person