Customer Service Representative

4 days ago

Fort Bonifacio, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱420,000 per year

Job Description:

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service questions, and process orders or returns. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve product/service issues and troubleshoot complaints
  • Provide accurate information and support to customers
  • Process orders, returns, and account updates
  • Maintain a positive, empathetic, and professional attitude toward customers

Qualifications:

  • College level - minimum of 2 years completed without back subjects + 1 yr experience in BPO
  • Strong communication and problem-solving skills
  • Previous customer service experience is a plus
  • Ability to work in a fast-paced environment
  • Proficiency in basic computer skills and systems

Job Types: Full-time, Permanent

Pay: Php20, Php35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Education:

  • Bachelor's (Required)

Experience:

  • BPO: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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