Mandarin Customer Service Supervisor

1 day ago

Fort Bonifacio, National Capital Region, Philippines 7f8f41ae-337b-4b13-9abf-d9560d2bdd2b Full time ₱1,500,000 - ₱2,500,000 per year

Work Setup: Full-time Onsite _ Based in BGC, Taguig

Key Responsibilities

  • Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.
  • Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement optimization measures.
  • Drive the implementation of management strategies at the team level to ensure the achievement of business objectives.
  • Monitor team members' performance, engagement, and execution behavior, and provide regular reports to management for decision-making purposes.
  • Establish and maintain standard operating procedures (SOPs) and training systems to enhance team professionalism and ensure consistency in execution.
  • Conduct onboarding training to ensure new employees quickly master gaming platform workflows, member tagging logic, deposit/withdrawal processes, and risk control policies.
  • Optimize customer service scripts and knowledge base content to enhance the collaboration between AI chatbots and live agents, improving issue resolution efficiency and user experience.
  • Handle escalations involving VIP users, high-value players, and major complaints, coordinating with backend, risk control, and operations teams to drive issue closure.
  • Collect and analyze customer service operational data (such as inquiry types, traffic trends, and issue distribution) and generate regular reports to support platform strategy optimization.

Qualifications

  • Both Mandarin and English as working language
  • Minimum of 2 year of customer service experience in online gaming or a related entertainment platform (required).
  • Strong team coordination and leadership skills, with the ability to develop shift schedules and manage emergency staffing adjustments.
  • Proficient in core gaming operational processes such as deposits, withdrawals, bonus issuance, and betting anomaly handling, with the ability to guide team members in proper execution.
  • Highly responsible and resilient, capable of maintaining clear judgment and consistent performance in a fast-paced, high-demand environment.

Preferred Qualifications

  • Experience using Zoho customer service systems (such as Zoho Desk, Zoho CRM, or Zoho SalesIQ).
  • Filipino-Chinese (Fil-Chi) background preferred, providing advantages in cross-cultural communication and team management.
  • Prior experience as a customer service team leader, supervisor, trainer, or quality assurance (QA) personnel is a strong advantage.
  • Knowledge of VIP player lifecycle management, customer segmentation strategies, or high-value player servicing models is preferred.

  • Customer Service Supervisor

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱480,000 per year

    About the roleWe are seeking a talented Customer Service Supervisor to join our dynamic team at Ian Smart Energy Corp'. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will play a pivotal role in overseeing and enhancing our customer service operations. As a customer-centric leader, you will be responsible for driving...

  • Customer Service Supervisor

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱2,080,000 per year

    About the roleAs a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.What...

  • Customer Service Supervisor

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines IAN SMART ENERGY CORP Full time ₱1,500,000 - ₱2,500,000 per year

    About the role We are seeking an experienced and customer-focused Customer Service Supervisor to join our dynamic team at IAN SMART ENERGY CORP'. In this full-time role, you will be responsible for leading and developing our customer service team, ensuring exceptional service and driving customer satisfaction. Based in our Fort Bonifacio, Taguig City...

  • Customer Service Supervisor

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱800,000 - ₱1,200,000 per year

    Work setup: Full time onsite, based in BGC 'Industry: iGamingKey ResponsibilitiesDevelop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution...

  • Customer Service Head

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time ₱900,000 - ₱1,200,000 per year

    Role and Responsibilities:· Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.· Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement...

  • Customer Service Representative

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per year

    Position: Customer Service RepresentativeLocation: BGCWork Arrangement: Onsite 100%Shift: Night ShiftJob Description:We are seeking a Call Center Representative for a Healthcare Account. The role involves assisting members and patients with their healthcare-related inquiries while ensuring excellent service and compliance with healthcare standards. The ideal...

  • Retail Supervisor

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines PYC Foods Corporation Full time ₱250,000 - ₱500,000 per year

    Job Summary:PYC Foods Corporation - One World Deli is looking for a results-driven and customer-focused Retail Supervisor to oversee daily store operations, ensure excellent customer service, and lead the store team in achieving sales targets. The ideal candidate should have prior supervisory experience in the food and retail industry and a passion for...

  • Customer Service Staff

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines MC HOME DEPOT Full time ₱150,000 - ₱250,000 per year

    Job Summary:The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.Job Specification:o Educational AttainmentPreferably, but not necessary,a graduate of secondary education or...

  • Customer Service Representative

    1 day ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per year

    Job description:We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a professional...

  • Customer Service Representative

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱216,000 - ₱240,000 per year

    We are looking for enthusiastic Customer Service Representatives to join our growing team. You will be responsible for handling customer inquiries, resolving concerns, and providing outstanding service through inbound and outbound calls, email, or chat support.As a CSR, you will play a key role in ensuring customer satisfaction by delivering accurate...