Customer Service Representative

2 hours ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

This is an exciting opportunity to join the team based in Cagayan de Oro City. In this full-time role, you will be responsible for providing exceptional customer service support to our clients through non-voice communication channels such as email, chat, and social media.

What you'll be doing

  • Respond to customer inquiries and requests in a timely and professional manner
  • Provide accurate information and solutions to resolve customer issues
  • Document and maintain detailed records of customer interactions
  • Identify opportunities to improve customer experience and suggest process improvements
  • Work collaboratively with cross-functional teams to ensure customer satisfaction
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • Strong communication and interpersonal skills with the ability to engage with customers effectively
  • Excellent written and grammar skills in English
  • Proficient in using various digital communication platforms and tools
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment
  • Customer-centric mindset with a passion for delivering exceptional service
  • Previous experience in a call centre or customer service role is preferred

Apply now for this exciting opportunity to be part of the team

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