Service Support Representative –

6 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

A Service Support Representative is responsible for providing exceptional assistance to customers by addressing inquiries, resolving issues, and ensuring overall satisfaction with the company's products or services. They serve as the primary point of contact between clients and the organization, managing communication through phone calls, emails, or chat support. This role requires excellent communication and problem-solving skills to handle customer concerns professionally and efficiently. Service Support Representatives are expected to maintain a positive attitude, demonstrate empathy, and deliver accurate information to ensure a smooth and pleasant customer experience.

In addition to assisting clients, they also document all interactions, track recurring issues, and coordinate with other departments to find effective solutions. They play a vital role in maintaining customer trust and loyalty by ensuring every concern is resolved promptly and properly. Service Support Representatives may also provide product information, process orders, follow up on service requests, and contribute feedback to improve company procedures. Attention to detail, patience, and strong multitasking abilities are essential in this position, as it directly impacts customer satisfaction and the overall success of the business.

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