Customer Service Representative

2 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

We are looking for a friendly, efficient, and solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance via phone, email, or chat. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience with our products or services. A successful candidate will have strong communication skills, patience, and a genuine desire to help others.

As a Customer Service Representative, you will handle a variety of tasks including processing orders, tracking shipments, troubleshooting problems, and escalating complex issues to the appropriate department. You'll maintain accurate records of customer interactions and follow up to ensure satisfactory resolution. Your role is critical to building customer loyalty and strengthening the company's reputation for excellent service.

To excel in this position, you should be comfortable working in a fast-paced environment and handling multiple priorities. Familiarity with CRM systems, data entry, and basic office software is helpful. Previous customer service experience is preferred, but we also value enthusiasm, adaptability, and a proactive attitude toward learning. If you are passionate about helping people and solving problems, we encourage you to apply.

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