Customer Support Representative

4 days ago


Davao City, Davao, Philippines TORCH Solutions Full time

We are seeking an exceptional Customer Support Representative to join our dynamic team. This full-time role will be based in Cagayan de Oro Misamis Oriental, where you will be responsible for providing high-quality support to our valued customers through both voice and non-voice channels.

What you'll be doing

  • Handling incoming customer inquiries and complaints across various communication channels, including phone, email, and chat
  • Resolving customer issues promptly and efficiently, ensuring a positive customer experience
  • Documenting customer interactions and maintaining accurate records
  • Providing feedback to the management team to help improve our products and services
  • Collaborating with cross-functional teams to ensure seamless customer service delivery
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns
  • Proficiency in both voice and non-voice customer support, with the flexibility to handle a variety of tasks
  • Ability to work in a fast-paced environment and adapt to changing priorities

Apply now to become a part of our dynamic team and join us in our mission to redefine customer support excellence.



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