Technical Support Representative

7 days ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱200,000 - ₱400,000 per year

Join the dynamic team as a Technical Support Representative. This full-time role is based in Cagayan de Oro, Misamis Oriental and offers the opportunity to work in a virtual environment. You will be responsible for providing exceptional customer service and technical support to our clients, ensuring their satisfaction and resolving any issues they may encounter.

What you'll be doing

  1. Document all customer interactions and maintain accurate records of issues and resolutions
  2. Escalate complex issues to the appropriate team or department for further assistance
  3. Responding to inbound customer inquiries and troubleshooting technical issues via phone, email, and chat
  4. Providing clear and concise explanations to help customers understand and resolve problems
  5. Stay up-to-date with the latest product features, updates, and troubleshooting techniques
  6. Contribute to the continuous improvement of our customer support processes and procedures

What we're looking for

  1. Familiarity with common software, hardware, and networking technologies
  2. Ability to work independently and as part of a team in a fast-paced environment
  3. Proven experience in a customer service or technical support role, preferably in a call centre environment
  4. Commitment to continuous learning and professional development
  5. Excellent communication and active listening skills, with the ability to explain complex technical concepts in a simple and easy-to-understand manner
  6. Strong problem-solving and analytical skills to diagnose and resolve customer issues efficiently

What we offer

At TalentSync Training and Development, we value our employees and strive to provide a supportive and rewarding work environment. Some of the benefits you can expect include:

  1. Familiarity with common software applications and hardware troubleshooting
  2. Competitive salary and performance-based bonuses
  3. Comprehensive health and wellness benefits
  4. Proficient in English, both written and verbal
  5. Opportunities for professional development and career advancement
  6. Flexible work arrangements, including the option to work remotely
  7. Enthusiasm for providing exceptional customer service and a commitment to continuous learning
  8. A collaborative and inclusive company culture

Apply now for this exciting opportunity to become a Technical Support Representative.

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