Customer Support for Retail Account
2 weeks ago
Join the dynamic team as a Customer Support Representative for Retail Accounts. This full-time position is based in Cagayan de Oro Misamis Oriental, offering you the opportunity to provide exceptional customer service and support to our valued retail clients.
What you'll be doing
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues with empathy and efficiency
- Provide product information and assist customers with placing orders
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to ensure customer satisfaction
- Identify opportunities for process improvement and provide feedback to management
What we're looking for
- Strong communication skills, both written and verbal, with the ability to explain complex topics clearly
- Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
- A positive, professional, and empathetic attitude towards customers
- Ability to work effectively in a fast-paced, dynamic environment
Apply now and join our talented customer support team
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