Customer Support for Retail Account

2 weeks ago


Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱200,000 - ₱400,000 per year

Join the dynamic team as a Customer Support Representative for Retail Accounts. This full-time position is based in Cagayan de Oro Misamis Oriental, offering you the opportunity to provide exceptional customer service and support to our valued retail clients.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Troubleshoot and resolve customer issues with empathy and efficiency
  3. Provide product information and assist customers with placing orders
  4. Update customer records and maintain accurate documentation
  5. Collaborate with cross-functional teams to ensure customer satisfaction
  6. Identify opportunities for process improvement and provide feedback to management

What we're looking for

  1. Strong communication skills, both written and verbal, with the ability to explain complex topics clearly
  2. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  3. A positive, professional, and empathetic attitude towards customers
  4. Ability to work effectively in a fast-paced, dynamic environment

Apply now and join our talented customer support team



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