Technical Support Associates

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time

As a Technical Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.

What you'll be doing

  • Responding to inbound customer inquiries and troubleshooting technical issues
  • Accurately documenting customer interactions and tracking the progress of issues
  • Identifying patterns in customer concerns and recommending process improvements
  • Actively listening to customers, demonstrating empathy and providing a positive experience
  • Collaborating with cross-functional teams to ensure timely and effective issue resolution
  • Staying up-to-date with product knowledge and industry developments

What we're looking for

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Ability to remain calm and professional under pressure
  • Proactive and customer-centric mindset
  • Willingness to learn and adapt to new technologies
  • No prior experience required - we provide comprehensive training

What we offer

  • Competitive salary and performance-based bonuses
  • Opportunities for career development and progression
  • Comprehensive training programme to help you succeed
  • Supportive and collaborative work environment

Apply now to become a Technical Support Associate.

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