Technical Support Associates

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

As a Technical Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.

What you'll be doing

  • Responding to inbound customer inquiries and troubleshooting technical issues
  • Accurately documenting customer interactions and tracking the progress of issues
  • Identifying patterns in customer concerns and recommending process improvements
  • Actively listening to customers, demonstrating empathy and providing a positive experience
  • Collaborating with cross-functional teams to ensure timely and effective issue resolution
  • Staying up-to-date with product knowledge and industry developments

What we're looking for

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Ability to remain calm and professional under pressure
  • Proactive and customer-centric mindset
  • Willingness to learn and adapt to new technologies
  • No prior experience required - we provide comprehensive training

What we offer

  • Competitive salary and performance-based bonuses
  • Opportunities for career development and progression
  • Comprehensive training programme to help you succeed
  • Supportive and collaborative work environment

Apply now to become a Technical Support Associate.

  • Technical Support Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines CyTech International Full time ₱800,000 - ₱1,200,000 per year

    Role Overview:This position is responsible for ensuring seamless system integrations, reliable network infrastructure, and effective technical support. You will configure and connect various applications and services, troubleshoot integration issues, and deploy solutions. The role also involves maintaining and monitoring LAN/WAN/VPN networks, performing...

  • Technical Support

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Unison Solutions Delivery, Inc. Full time ₱104,000 - ₱130,878 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESReconfiguration activityTroubleshooting of desktop, laptop, printer and mobileInstallation of OS and driversRe-image OSBasic network troubleshooting issuesResolve customers issues in an accurate and timely mannerAnd all other duties assigned by...

  • Technical Support

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Unison Computer Systems Full time ₱204,000 - ₱216,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESReconfiguration activityTroubleshooting of desktop, laptop, printer and mobileInstallation of OS and driversRe-image OSBasic network troubleshooting issuesResolve customers issues in an accurate and timely mannerAnd all other duties assigned by...

  • IT Technical Support

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Innovative Packaging Industry Corp. Full time ₱400,000 - ₱600,000 per year

    Key Responsibilities:User & System Support· Provide first-line technical support for desktops, laptops, mobile devices, and printers.· Troubleshoot hardware, software, and network issues for office and production users.· Manage user accounts, access rights, and passwords in line with company policies.Infrastructure & Network· Assist in the installation,...

  • IT Technical Support

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines INNOVATIVE PACKAGING INDUSTRY CORP Full time ₱160,000 - ₱192,000 per year

    Key Responsibilities:User & System SupportProvide first-line technical support for desktops, laptops, mobile devices, and printers.Troubleshoot hardware, software, and network issues for office and production users.Manage user accounts, access rights, and passwords in line with company policies.Infrastructure & NetworkAssist in the installation,...

  • Technical Support

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines CLIMBS Life and General Insurance Cooperative Full time ₱150,000 - ₱300,000 per year

    Provide technical support to coops and internal users via phone, email, or in-person for software, hardware, network, and other IT-related issues.Troubleshoot and resolve problems by guiding users, identifying root causes, and offering solutions or workarounds while documenting all interactions in the helpdesk system.Maintain and monitor IT systems –...

  • Customer Support Associates

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join the dynamic team as a Customer Support Associate This full-time position is based in Cagayan de Oro, Misamis Oriental, offering you the opportunity to be part of a growing company dedicated to providing exceptional customer service. No prior experience is required, as we are committed to training and developing our talented team.What you'll be...

  • Customer Service Support Associate – CDO Site

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    The Customer Service Support Associate plays a vital role in delivering exceptional customer experiences by serving as the first point of contact for customers. This role is responsible for handling a wide range of inquiries, concerns, and service requests through various channels, including phone, email, live chat, and social media.Acting as a bridge...

  • Technical Support Specialist

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱180,000 - ₱360,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Technical Support Specialist role in Cagayan De Oro City, Northern Mindanao. Apply now to be part of our team.Job summary:Flexible hours available

  • CSR| Customer Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    A Customer Service Representative (CSR) | Customer Associate plays a vital role in ensuring that every customer interaction reflects the company's commitment to excellence. Acting as the first line of communication, the CSR is responsible for building positive customer relationships, providing accurate information, resolving concerns, and ensuring that each...