Technical Support Representative- No Experience Needed

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱200,000 - ₱400,000 per year

Massive hiring for Technical Support Associates to join our growing team in Cagayan de Oro, Misamis Oriental. In this full-time position, you will be responsible for providing exceptional customer service and technical support to our clients. No prior experience is required as we will provide comprehensive training to get you up to speed.

What you'll be doing

  • Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat
  • Analyze customer problems and provide solutions in a friendly and professional manner
  • Document customer interactions and maintain detailed records of support cases
  • Collaborate with the broader technical team to escalate and resolve complex issues
  • Continuously expand your product knowledge to better assist customers
  • Identify opportunities to improve our customer support processes and systems

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
  • Strong problem-solving and critical thinking abilities to effectively troubleshoot issues
  • Commitment to providing outstanding customer service and going the extra mile
  • Willingness to learn and adapt to new technologies and procedures
  • Familiarity with common computer hardware and software, or a keen interest in technology

Apply now to become a Technical Support Associate and start your journey with a dynamic, forward-thinking company.

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