Customer Support Representative for Non-Voice Account Offer

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱180,000 - ₱360,000 per year

As a Customer Support Representative, you will play a vital role in providing exceptional customer service and support to our clients. This full-time position is based in Cagayan de Oro, Misamis Oriental, and will involve handling customer inquiries and concerns through non-voice channels such as email, chat, and social media.

What you'll be doing

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing accurate information and guidance to customers regarding our products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer satisfaction and suggesting process enhancements
  • Collaborating with cross-functional teams to ensure a seamless customer experience
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Excellent written communication skills with the ability to clearly and effectively convey information
  • Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Proficient in using various customer service and communication platforms
  • Attention to detail and the ability to multitask in a fast-paced environment
  • Proven track record of providing outstanding customer service
  • Flexibility to work in a non-voice customer service role

Apply now to become a part of our dynamic team and make a meaningful impact in the world of customer service.

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