IT Service Desk L1.5

2 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time

Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP)

Location: Metro Manila (100% Onsite | Full-Time)

Are you ready to take the next big step in your IT career?

At IT By Design, we're looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider (MSP) environment.

Here's your chance to work with international clients, sharpen your technical expertise, and build your career in a people-first company that invests in your growth.

What You'll Do

  • Provide Tier 1/2 IT support for global clients across multiple time zones
  • Troubleshoot and resolve issues involving Windows OS, Microsoft 365, and network connectivity
  • Manage and maintain Active Directory environments
  • Log and track tickets within SLAs using MSP tools
  • Collaborate with global teams to deliver reliable, high-quality support

What We're Looking For

  • 2+ years of experience in IT Service Desk, Help Desk, or Technical Support
  • Background in supporting international or English-speaking clients
  • Strong troubleshooting skills in AD, O365, VPN, and basic networking
  • Excellent communication and customer service skills
  • Willingness to work on a night shift (US time zone)

Why Join Us

  • Competitive compensation + 13th Month Pay + Performance Bonus
  • HMO coverage on Day 1 (includes 1 free dependent)
  • Night differential, holiday pay, and full government benefits
  • Sponsored certifications and ongoing learning opportunities
  • Career growth in one of the largest privately owned MSPs in the US, now expanding rapidly in the Philippines

About IT By Design

Headquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with 20+ years of industry excellence. We deliver 24x7 Helpdesk, NOC, SOC, Cloud, and Cybersecurity solutions — powered by a people-first culture and a commitment to growth.

Ready to power up your IT career?

Be part of a company that values your expertise, supports your learning, and celebrates your success.

Apply now and grow with IT By Design

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