Service Desk Analyst

6 hours ago

Taguig, National Capital Region, Philippines IT by Design Full time ₱25,000 - ₱40,000 per year

Position Overview

Department: Service Delivery

Location: BGC, Taguig

Work Scheule: EST Hours (Night shift)

Work Set-up: 100% On-site

Are you a customer-focused IT Support professional ready to take your technical career to the next level? Join a rapidly growing global MSP where your communication skills, troubleshooting ability, and passion for technology truly matter. We're looking for individuals with solid technical support experience and are ready to step into a true global MSP setting.

As a Service Desk Analyst, you'll support users across the US and Canada, resolving desktop, software, and network issues while delivering excellent customer service. You'll own support tickets from diagnosis to resolution, giving you real hands-on exposure to enterprise environments.

AI-Ready Trainings Included

As part of our future-ready workforce, you'll receive AI-readiness and AI tool training, helping you stay ahead in a fast-evolving tech landscape.

Required Background

  • Bachelor's degree
  • 2+ years in IT Service Desk or Technical Support (BPO experience welcome)
  • 1+ year supporting international clients
  • Strong English communication

What You'll Do

  • Provide high-quality support to US/Canada users
  • Troubleshoot Windows desktop, domain, and connectivity issues
  • Handle device/user tasks in Active Directory
  • Support Microsoft 365 and core business apps
  • Follow ITIL-aligned processes using enterprise tools

What Makes You a Great Fit

  • Excellent communication and customer service
  • Strong troubleshooting and analytical skills
  • Calm, reliable, and detail-oriented
  • Flexible for shifting schedules
  • Comfortable working 100% onsite

Why Join Us

  • Competitive salary + performance bonus
  • HMO Day 1 + dependent coverage
  • 13th Month Pay, Night Diff, Holiday Pay
  • IT certifications (Azure, Microsoft, cybersecurity, cloud)
  • MSP Way Boot Camp + AI training
  • Subsidized meals, free coffee/snacks, shuttle services

About IT BY DESIGN:

Headquartered in Jersey City, New Jersey, IT By Design is a global leader in 24×7 IT infrastructure and managed services. We support clients around the world with Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services—keeping businesses secure, resilient, and future-ready.

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

  • Discounted lunch
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Work Location: In person

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