Bilingual Customer Service Representatives

2 days ago

Pasay, National Capital Region, Philippines Q2 HR Solutions Full time ₱600,000 - ₱1,200,000 per year

Overview:

We are looking for
hard-working, detail-oriented, and customer-focused individuals
to join our team as
Bilingual Customer Service Representatives (Japanese)
. In this role, you will be the first point of contact for Japanese-speaking customers, providing exceptional support through phone, chat, and email. You will help resolve inquiries, ensure smooth delivery experiences, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Serve as the primary contact for Japanese-speaking customers, addressing inquiries via phone, chat, and email.
  • Use multiple tools and resources to provide accurate, real-time solutions.
  • Facilitate communication between customers and internal teams to resolve issues promptly.
  • Monitor and gather information to prevent potential service disruptions.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Deliver excellent customer service by demonstrating empathy, professionalism, and problem-solving skills.

Work Schedule:

  • Full-time position with a minimum of
    40 hours per week
    .
  • Shifting schedules, including weekends, holidays, and overtime as required.
  • Ability to work during peak periods with schedule flexibility.

Qualifications:

  • Must be at least 18 years old.
  • Senior High School graduate, College graduate, or completed at least 2 years in college.
  • For High School graduates (old curriculum), at least 1 year of customer service experience is required.
  • Strong Japanese and English communication skills (verbal and written).
  • Excellent comprehension, documentation, and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Comfortable with schedule changes based on business needs.
  • Basic computer proficiency (Windows OS, MS Office, email applications, internet navigation).

Preferred Skills:

  • Customer service experience in a contact center or similar environment.
  • Strong interpersonal skills and ability to handle challenging situations with professionalism.
  • Ability to work independently and as part of a team.

Benefits:

  • Government-mandated benefits.
  • Opportunities for career growth and professional development.

  • Bilingual Customer Service Representatives

    2 days ago

    Pasay, National Capital Region, Philippines Q2hrsolutions Full time ¥900,000 - ¥1,200,000 per year

    About the job Bilingual Customer Service Representatives (Japanese) OverviewWe are looking for hard-working, detail-oriented, and customer-focused individuals to join our team as Bilingual Customer Service Representatives (Japanese). In this role, you will be the first point of contact for Japanese-speaking customers, providing exceptional support through...

  • Spanish Bilingual Customer Service Representative

    2 hours ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱100,000 - ₱2,800,000 per year

    Spanish Bilingual Customer Service Representative (Retirement Loans)Work Location: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay CityWork Set-up: OnsiteSchedule: Night Shift | Weekends Off₱100,000 Sign-On Bonus (with 1.6 years lock-in period)Duties and ResponsibilitiesHandle customer inquiries in both Spanish and English with...

  • Spanish Bilingual

    2 days ago

    Pasay, National Capital Region, Philippines The Pinnacle Operating System Inc. Full time ₱950,000 - ₱960,000 per year

    Apply as Customer Service Representative (Spanish Bilingual) in MOA PasayApplicants must beSHS grad/ 2nd year college completed1 year BPO pure voice international experience (Spanish Bilingual)amenable to work onsite and shifting schedule84k up package PLUSPerformance IncentivesAccount BonusesANNUAL PAY INCREASEHMO Day 1 with 2 dependentsFree Meal (15...

  • Customer Service Representative

    2 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,000 - ₱130,878 per year

    Customer Service Representative (Life Insurance Account) – MOA Site | ₱20,000 Sign-On BonusLocation: Mall of Asia, Pasay CityWork Setup: OnsiteSchedule: Night shift, fixed weekends offPlus ₱20,000 Sign-On BonusAbout the Role:We're looking for passionate and dedicated Customer Service Representatives to join our team for a Life Insurance Account (Voice...

  • CSR (Spanish Bilingual)

    2 days ago

    Pasay, National Capital Region, Philippines ACCPRO International Full time ₱79,000 - ₱90,000 per year

    We're Hiring: CSR Spanish Bilingual (Retirement Loans)Location: MOA Pasay CityWork set-up/schedule/day off: Onsite | Nightshift | Weekends OffSalary Range: 79k-90k (depending on experience)With PHP 100,000* Signing BonusONE DAY HIRING PROCESSDUTIES and RESPONSIBILITIES:● Excellent communication and phone skills, with an ability to think and react to...

  • Bilingual Specialist

    2 days ago

    Pasay, National Capital Region, Philippines DL Public Relations Full time ₱600,000 - ₱1,200,000 per year

    Key Responsibilities:Translate documents, presentations, emails, reports, and other materials from English to Mandarin and vice versa, ensuring linguistic accuracy and cultural appropriateness.Provide real-time interpretation during meetings, interviews, presentations, and conference calls.Support cross-functional teams by facilitating clear communication...

  • Customer Service Representative

    2 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,675 - ₱84,675 per year

    Multiple Accounts | Mall of Asia & Alabang SitesWork Location: Mall of Asia (MOA) & AlabangStart Dates: August – September 2025Work Setup: 100% OnsiteWe're ramping up our Frontline Operations and are looking for talented and driven individuals to join our team If you have at least 1 year of international voice BPO experience and meet the educational...

  • customer service representative

    2 days ago

    Pasay, National Capital Region, Philippines Royal Kites Travel & Tours Full time ₱500,000 - ₱1,000,000 per year

    About the role Royal Kites Travel & Tours is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Pasay City Metro Manila.What you'll be doingResponding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional mannerAssisting customers with booking and...

  • Customer Service Representative

    2 days ago

    Pasay, National Capital Region, Philippines access healthcare Full time $35,000 - $50,000 per year

    About the role Join access healthcare as a full-time Customer Service Representative - Account Receiveable Claim in our Pasay City office. In this key customer-facing role, you will be responsible for efficiently processing and resolving account receiveable claims, ensuring a seamless experience for our clients. Your strong communication skills and...

  • Spanish Bilingual

    2 days ago

    Pasay, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIES:Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolutionProvide accurate and relevant information to the customerInbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in Spanish)Effectively...