Spanish Bilingual Customer Service Representative
4 days ago
Spanish Bilingual Customer Service Representative (Retirement Loans)
Work Location: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Work Set-up: Onsite
Schedule: Night Shift | Weekends Off
₱100,000 Sign-On Bonus (with 1.6 years lock-in period)
Duties and Responsibilities
- Handle customer inquiries in both Spanish and English with excellent communication and phone skills.
- Respond confidently and professionally to various customer situations.
- Build and maintain strong customer relationships while promoting company services.
- Identify opportunities, create account strategies, and negotiate solutions.
- Present product/service features and benefits, discuss terms, and prepare reports or sales documents.
- Support existing customers using web-based tools or proprietary software.
- Sales or client account management experience is required (experience in the sports/entertainment industry is a plus).
Qualifications
- At least 1+ year international voice account experience in a BPO (Spanish bilingual).
- Spanish Proficiency: CEF Score B1 or higher.
- Minimum of Senior High School Graduate or 2nd year college completed.
- Strong communication skills in both Spanish and English.
- Willing to work onsite in MOA (Pasay City) and amenable to shifting schedules.
What We Offer
- Competitive compensation package with monthly performance incentives.
- ₱100,000 sign-on bonus.
- Meal and other allowances.
- HMO coverage for employee and up to 3 dependents
- Dental coverage.
- Skills enhancement through training and professional development programs.
Apply now and be part of our growing international support team
Job Type: Full-time
Application Question(s):
- ⦁ What is the highest level of education you have completed?
⦁ Do you speak Spanish?
⦁ What is your Spanish proficiency level? (CEF Score):
⦁ How many years of International Voice BPO Account experience do you have?
⦁ How many years of International Voice BPO (Spanish Bilingual) Account experience do you have?
⦁ What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:
- Travel
- Telecom
- Collections
- Financial
- Insurance
- Healthcare
- Others (please specify):
⦁ Are you open to attending an onsite interview?
⦁ Active email address:
⦁ Active phone number:
⦁ Previous/current salary:
⦁ Expected Salary:
⦁ Availability for an interview?
⦁ Kindly provide your full name (First Name, Middle Name, Last Name):
Work Location: In person
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