Spanish Bilingual Customer Service Representative

4 days ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱400,000 - ₱600,000 per year

Spanish Bilingual Customer Service Representative (Retirement Loans)

Work Location: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Work Set-up: Onsite

Schedule: Night Shift | Weekends Off

₱100,000 Sign-On Bonus (with 1.6 years lock-in period)

Duties and Responsibilities

  • Handle customer inquiries in both Spanish and English with excellent communication and phone skills.
  • Respond confidently and professionally to various customer situations.
  • Build and maintain strong customer relationships while promoting company services.
  • Identify opportunities, create account strategies, and negotiate solutions.
  • Present product/service features and benefits, discuss terms, and prepare reports or sales documents.
  • Support existing customers using web-based tools or proprietary software.
  • Sales or client account management experience is required (experience in the sports/entertainment industry is a plus).

Qualifications

  • At least 1+ year international voice account experience in a BPO (Spanish bilingual).
  • Spanish Proficiency: CEF Score B1 or higher.
  • Minimum of Senior High School Graduate or 2nd year college completed.
  • Strong communication skills in both Spanish and English.
  • Willing to work onsite in MOA (Pasay City) and amenable to shifting schedules.

What We Offer

  • Competitive compensation package with monthly performance incentives.
  • ₱100,000 sign-on bonus.
  • Meal and other allowances.
  • HMO coverage for employee and up to 3 dependents
  • Dental coverage.
  • Skills enhancement through training and professional development programs.

Apply now and be part of our growing international support team

Job Type: Full-time

Application Question(s):

  • ⦁ What is the highest level of education you have completed?

⦁ Do you speak Spanish?

⦁ What is your Spanish proficiency level? (CEF Score):

⦁ How many years of International Voice BPO Account experience do you have?

⦁ How many years of International Voice BPO (Spanish Bilingual) Account experience do you have?

⦁ What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:

- Travel

- Telecom

- Collections

- Financial

- Insurance

- Healthcare

- Others (please specify):

⦁ Are you open to attending an onsite interview?

⦁ Active email address:

⦁ Active phone number:

⦁ Previous/current salary:

⦁ Expected Salary:

⦁ Availability for an interview?

⦁ Kindly provide your full name (First Name, Middle Name, Last Name):

Work Location: In person

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