Customer Service Representative

2 days ago

Pasay, National Capital Region, Philippines access healthcare Full time $104,000 - $130,878 per year

About the role

As a Customer Service Representative for healthcare accounts at access healthcare, you will be the first point of contact for our valued clients, delivering exceptional customer service and support. In this full-time, office-based role located in Pasay City, Metro Manila, you will be responsible for handling inquiries, resolving issues, and ensuring complete customer satisfaction.

What you'll be doing

  1. Answering inbound customer calls promptly and professionally
  2. Listening actively to understand customer needs and concerns
  3. Providing accurate and timely information to address customer queries
  4. Resolving customer issues efficiently and effectively
  5. Documenting all customer interactions and maintaining detailed records
  6. Collaborating with internal teams to ensure seamless service delivery
  7. Adhering to established service standards and compliance protocols
  8. Continuously seeking opportunities to improve customer experience

What we're looking for

  1. Strong verbal and written communication skills in English
  2. Excellent problem-solving and critical-thinking abilities
  3. Empathy, patience and a genuine desire to help customers
  4. Proficiency in using computer systems and software applications
  5. Prior experience in a customer service or call centre environment, preferably in the healthcare industry
  6. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
  7. Commitment to maintaining a high level of professionalism and attention to detail

What we offer

At access healthcare, we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits, including comprehensive healthcare coverage and generous leave entitlements. Our focus on employee well-being ensures that you can thrive both professionally and personally.

About us

access healthcare is a leading provider of outsourced healthcare services, offering innovative solutions to clients across the globe. With a strong focus on quality, efficiency, and customer satisfaction, we are dedicated to transforming the healthcare industry through technology-driven solutions and a highly skilled workforce. Join our team and be a part of our mission to deliver exceptional healthcare services to our clients and their customers.

Apply now to become our next Customer Service Representative - Healthcare Account

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