Bilingual Customer Service Representatives

6 days ago

Pasay, National Capital Region, Philippines Q2hrsolutions Full time ₱250,000 - ₱500,000 per year

About the job Bilingual Customer Service Representatives (Japanese) OverviewWe are looking for hard-working, detail-oriented, and customer-focused individuals to join our team as Bilingual Customer Service Representatives (Japanese). In this role, you will be the first point of contact for Japanese-speaking customers, providing exceptional support through phone, chat, and email. You will help resolve inquiries, ensure smooth delivery experiences, and maintain a high level of customer satisfaction Key Responsibilities:Serve as the primary contact for Japanese-speaking customers, addressing inquiries via phone, chat, and email. Use multiple tools and resources to provide accurate, real-time solutions. Facilitate communication between customers and internal teams to resolve issues promptly. Monitor and gather information to prevent potential service disruptions. Maintain accurate documentation of customer interactions and resolutions. Deliver excellent customer service by demonstrating empathy, professionalism, and problem-solving skills. Qualifications:Must be at least 18 years old. Senior High School graduate, College graduate, or completed at least 2 years in college. For High School graduates (old curriculum), at least 1 year of customer service experience is required. Strong Japanese and English communication skills (verbal and written). Excellent comprehension, documentation, and problem-solving skills. Ability to multitask in a fast-paced environment. Comfortable with schedule changes based on business needs. Basic computer proficiency (Windows OS, MS Office, email applications, internet navigation). Preferred Skills:Customer service experience in a contact center or similar environment. Strong interpersonal skills and ability to handle challenging situations with professionalism. Ability to work independently and as part of a team.

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