Senior Order Processing

3 days ago

Work from Home, Philippines Addiction Pet Foods Full time ₱96,000 - ₱600,000 per year

Senior Order Processing & Distribution Specialist - Remote Work

About the Job:

Order Processing & Distribution Specialist (FMCG)

Job Description:

Order Processing and Accuracy:

  • Receive, enter, validate and ensure order accuracy of incoming orders versus purchase orders (PO) (Retail, Export).
  • E-Commerce, etc.) from assigned customers and sales teams.
  • Manage any changes or updates to orders and maintain proper documentation.
  • Manage Container bookings (Export containers only).
  • Update Google Calendar, Trello, and Sales Forecast Sheet. (Export containers only)
  • Issue pick tickets (for export containers only), and consistently communicate with the Warehouse (WH).

Order Documentation and Tracking:

  • Facilitate the Issuance of delivery notes (PLC-SG), invoices, and export documents if needed, promptly.
  • Communicates daily with Planners, Packing & WH Team.
  • Provide regular updates to customers and internal stakeholders regarding order status such as Reports on Back Orders to the Sales Account Manager including Short Shipped Reports.

Customer Service:

  • Report on processing claims and returns via replacement and/ or credit notes as needed, and shipping orders.
  • Send Out-of-Stock (OOS) (for NZ Retail) Weekly Reports to different Customers.

Freight and Transportation Management:

  • Arrange local couriers.
  • Track and manage shipments throughout the transportation process.
  • In charge of preparing Certificate of Origin (COO) and Full sets of Shipping Documents
  • Source transportation methods and carriers for various types of shipments.
  • Negotiate favorable freight rates and contracts with carriers to optimize costs.
  • Arrange packaging for NZ facility, and follow up on incoming packaging.

Inventory and Distribution Control:

  • Conduct regular stock audits based on cycle counts to maintain inventory accuracy and monitor and report inventory shortages.
  • Adjusting/Updating inventory (SAP & Muhro).
  • Implement (export) and verify(local) FEFO and FIFO to minimize stockouts and excess inventory consistently.
  • Updating Bell Road Forecast (NZ Retail)

Job Qualifications:

  • Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field
  • At least 5 years of experience in order management and logistics in the pet food and food industry or similar FMCG sector is a plus

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