Home-Based Order Management Specialist

We are looking for a Home-Based Program Merchandising Coordinator/Order Management Specialist to join our growing U.S.-based promotional products team. This role supports the end-to-end coordination of branded merchandise orders, ensuring accurate data entry, timely shipment tracking, and exceptional client communication. The ideal candidate will be highly detail-oriented, tech-savvy, and capable of working independently to ensure smooth and timely delivery of orders across e-commerce platforms.

REQUIRED CORE COMPETENCIES

• Attention to Detail: Consistently delivers accurate, organized work
• Communication Skills: Highly proficient in both written and spoken English
• Organization: Excellent time and task management; follows process flows
• Tech Fluency: Familiar with online portals, e-commerce tools, and software
• Multitasking: Able to handle simultaneous tasks with quality and timeliness
• Initiative: Self-starter who can work independently and adapt to change
• Industry Awareness: Up-to-date with current fashion and merchandising trends

WHAT YOU WILL DO

Order Processing & Client Coordination

• Enter customer orders accurately and on time (by 5:00 PM PST)
• Maintain updated order statuses and shipment details in internal systems
• Communicate production changes to suppliers, sales reps, and clients
• Review and verify order documentation and production proof approvals
• Coordinate with shipping carriers to ensure timely and profitable delivery
• Track shipments and proactively resolve delivery issues
• Maintain positive and professional communication with all stakeholders

Database & Record Management

• Maintain accurate client information and notes in systems
• Log order resolutions and associated costs
• Match invoices to orders and allocate charges correctly
• Support aging report reconciliation and ensure freight charges are billed

Administrative Support

• Tag and organize incoming product samples and catalogs
• Answer phones or front-desk inquiries as needed
• Assist with direct mail and marketing campaigns when required

WHAT WE LOOK FOR

• Education: College degree in Communications, Business, Marketing, or related field
• Experience:
• 1–3 years of customer service or order processing
• Promotional products or e-commerce experience preferred
• Language Proficiency: Excellent written and spoken English
• Schedule: Must be available to work U.S. CST hours (graveyard shift PH time)
• Technical Skills:
• Proficient in Google Workspace and Microsoft Office
• Familiar with Photoshop, Illustrator, and various web portals
• Comfortable with e-commerce and order management software

WHAT WE OFFER

• Salary Range: Php 27,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Types: Full-time, Permanent

Pay: Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Application Question(s):

• Do you have experience working in night shift?
• How much is your expected salary?
• Do you have experience handling US clients?
• How many years is your experience in order management?
• Do you have experience working for e-commerce industry?

Work Location: Remote