Order Entry Specialist

We're looking for a Home-Based Order Entry Specialist to join our U.S.-based client in the promotional products industry. In this role, you'll manage the full order entry and order management process — ensuring that client orders, production schedules, and delivery timelines align seamlessly. You'll also handle real-time order processing and maintain high accuracy while communicating effectively with customers and internal teams.

REQUIRED CORE COMPETENCIES

• Excellent Communicator: Highly proficient in both spoken and written English.
• Organized and Efficient: Strong time management and multitasking skills to meet tight deadlines.
• Detail-Oriented: Ensures accuracy and consistency across all order details.
• Analytical and Resourceful: Able to troubleshoot order discrepancies and identify process improvements.
• Flexible and Adaptable: Thrives in a fast-paced, constantly evolving work environment.

WHAT YOU WILL DO

Order Entry

• Access a customer email form the CxONe email channel- this is automatically routed to them.
• Accurately process orders using Apparelsoft.
• Communicate with customers via email for missing details or clarifications.

Real-Time Order Processing

• Orders are processed in real-time receipt of order not to exceed one (1) hour average turnaround time. (e.g., orders received by 11 AM CST should be completed by 12 PM CST).
• Orders received after 7 PM CST should be completed the next business morning. Turnaround time per order is calculated by counting the queue time in Ring Central.
• Maintain a productivity target of 8–10 contacts per hour once fully trained.

Revisions

• Prioritize and process order revisions immediately.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Strong customer service skills and adaptability to different personalities.
• Ability to work in a fast-paced, constantly changing environment and meet tight deadlines.

WHAT WE OFFER

• Salary Range: PHP 27,000-30,000
• Job Type: Full-time
• Work Shift: 10:00 AM - 7:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

Job Type: Full-time

Pay: Php27, Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• Expected Salary:
• Active Email Address:

Experience:

• Promotional Industry: 1 year (Required)
• Order Management: 1 year (Required)
• Heavy Customer Support: 1 year (Required)
• US Client: 1 year (Required)
• Night Shift: 1 year (Required)

Work Location: Remote