E-commerce Customer Service and Order Processor

1 week ago

Work from Home, Philippines Shipnow Information Technology Pty Ltd Full time ₱240,000 - ₱300,000 per year

Job Title: E-commerce Customer Service and Order Processor

Salary: Php 22,000–25,000 per month

Location: Remote (Philippines) – Must be available during Australian business hours

About Us:

We are a dynamic and fast-growing company committed to delivering efficient service and exceptional customer support. Our remote team works collaboratively to ensure seamless operations for our clients, with a focus on reliability, accuracy, and professionalism.

Role Overview:

We are looking for a highly reliable and capable Customer Service Assistant who can effectively manage both order processing and customer service-related tasks. The ideal candidate will play a key role in ensuring smooth transaction flow and prompt resolution of customer concerns. This is a remote, full-time position requiring availability during Australian business hours.

Key Responsibilities:

⦁ Accurately process and manage customer orders from placement to fulfillment

⦁ Respond to customer inquiries via email, chat, or phone in a timely and professional manner

⦁ Handle order-related issues such as delays, changes, or discrepancies

⦁ Maintain accurate and up-to-date records of orders and customer interactions

⦁ Liaise with internal teams to ensure timely delivery and issue resolution

⦁ Perform general administrative tasks in support of the customer service function

Key Skills:

⦁ At least 1 year of experience in customer service, order processing, and administrative support (BPO or International experience are preferred)

⦁ Strong verbal and written communication skills in English

⦁ High level of accuracy, organization, and attention to detail

⦁ Ability to multitask and manage time effectively in a remote work environment

⦁ Familiarity with order management systems, CRM platforms, or e-commerce tools is an advantage

⦁ Reliable internet connection and a quiet, dedicated workspace

How to Apply:

Please submit your updated resume and a brief cover letter. Be sure to include your active WhatsApp number and email address for interview scheduling. Shortlisted candidates will be contacted within 7 business days.

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Please provide your active WhatsApp mobile number and email address for the initial interview.

Experience:

  • Customer Service Assistant: 1 year (Required)
  • Order Processing: 1 year (Required)
  • Administrative Support: 1 year (Required)

Language:

  • English (Required)

Work Location: Remote

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