Process Optimization Analyst

Job Profile: Process Optimization Analyst/ Engineer

Work arrangement: Remote (PH night shift)

Work location: Remote

GENERAL DESCRIPTION:

As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.

Objectives and duties:

1. Provide assistance to the process owners to identify improvement opportunities

Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:

• Our Mission Statement
• Mission Leader role definition.

• STRIDES values

• Manage operational information of the business areas

• Works with the business teams, leveraging technology when necessary.

• Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
• Analyzes process owners and their teams' information to document, study, and improve their processes.
• Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

• Working with process owners in standardizing information collected/ delivered.

• Process workshops facilitation.

• Leads process redesign workshops

• Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
• Provides necessary training in the tools involved to achieve the above.
• Assists in the documentation of policies & procedures that derive from newly improved processes.

• Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

• Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).

• Present process improvement initiatives and results to clients at the highest levels.

• Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.
• Develop effective line management relationships to ensure strong understanding of the business objectives
• Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

• Provide / Present relevant data & insights during business reviews as needed by operational leaders.

• Performs moderately complex audits and assessments of internal processes to ensure compliance.

• Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.

• Draft audit reports and present issues to the business while discussing practical cross-functional solutions
• Complete assigned audits within budgeted timeframes
• Monitor, assess, and recommend solutions to emerging risks
• Contribute to the development of audit processes improvements, including the development of automated routines
• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
• Develop effective line management relationships to ensure strong understanding of the business objectives
• Continuously planning for future quality department operations and procedural improvements

Qualifications:

• Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)
• Six Sigma Black Belt Certified (External Hires)- -Required

Knowledge, Skills & Abilities

• Needs +5 years work experience in a related field.
• Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
• Proven knowledge of BPR (Business Process Reengineering) – Preferred.
• Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.- Required
• Ability to ask questions as to understand the client's pains and priorities.
• Be a great ambassador of Qualfon.
• Willingness to travel.
• Advanced skills in Microsoft Applications (Excel)

Job Type: Full-time

Pay: Php150, Php190,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• Have you completed the following level of education: Bachelor's Degree?
• How many years of experience do you have in data analysis, business process mapping, and workflow optimization?
• Have you completed a DMAIC project or a process mapping project in a professional setting?
• Do you have experience working with predictive analytics and machine learning?
• Do you have experience working as a Process Optimization Analyst in a BPO set-up?
• This is in remote work arrangement. What is your desired monthly salary for this role?
• Are you proficient in Python, R, SQL, and data visualization tools like Power BI or Tableau?
• Are you willing to report on a night shift/graveyard schedule?

License/Certification:

• Lean Six Sigma - Black Belt Certification (Preferred)

Work Location: Remote