Order Execution Executive

10 hours ago

Work from Home, Philippines desertcart Full time ₱450,000 - ₱1,200,000 per year

Overview:

The Order Execution Executive ensures seamless end-to-end order fulfilment by coordinating with internal teams and logistics partners to achieve On-Time Delivery (OTD). This role, part of the supply chain function, focuses on ensuring a positive customer delivery experience through proactive problem-solving and continuous process improvement.

Key Responsibilities:

  • Order Processing: Process new orders as per SOPs, resolve procurement issues, and escalate as required.
  • Delivery Management: Track in-transit orders, handle last-mile delivery issues, manage exceptions, and coordinate returns.
  • Compliance & Reporting: Ensure adherence to logistics and trade regulations, manage DG and restricted items, and generate performance reports.
  • Continuous Improvement: Identify process gaps, update SOPs, and maintain strong relationships with 3PL and business partners.

Objectives:

  • Act as a subject matter expert in the order delivery lifecycle.
  • Problem-solve and ensure operational flow.
  • Be accountable for results and drive improvements to enhance OTD performance.

Key Skills & Competencies:

  • Strong problem-solving and analytical ability.
  • Effective communication and collaboration across teams.
  • Understanding of eCommerce and order fulfilment operations.
  • High attention to detail and adaptability under pressure.

Qualifications & Experience:

  • Bachelor's degree in a relevant field.
  • 1–3 years' experience in Ecommerce, logistics, or business operations.

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: Php Php450.00 per month

Benefits:

  • Health insurance

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