Telco Customer Care Agent

2 days ago


Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱70,000 - ₱120,000 per year

We are hiring a Telco Customer Care Agent to provide excellent support to telecom customers by handling inquiries, resolving concerns, and offering service information. The ideal candidate has strong communication skills and a passion for helping people.

Key Responsibilities:
  • Answer customer inquiries via phone, chat, or email
  • Assist with billing, account issues, service upgrades, and troubleshooting
  • Provide accurate information about telecom products and services
  • Resolve customer concerns in a timely and professional manner
  • Document customer interactions in the system
  • Meet performance metrics such as customer satisfaction and call quality


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