Customer Care for Telco Account

4 days ago


Davao City, Davao, Philippines TORCH Solutions Full time ₱180,000 - ₱250,000 per year

We are hiring for Customer Care for Telco Account, you will be the key point of contact for our valued customers, providing exceptional service and resolving complex issues. This full-time role is based in our Davao City, where you'll be part of a dynamic call centre team dedicated to delivering outstanding customer experiences.

What you'll be doing

  • Efficiently respond to customer inquiries and complaints via phone, email, and chat
  • Provide accurate information and guidance to customers on our products and services
  • Identify and escalate any recurring or systemic problems to improve our customer service
  • Maintain detailed records of customer interactions and resolutions
  • Contribute to the continuous improvement of our call centre processes and procedures

What we're looking for:

● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)

● At least 6 months experience in technical support or client account management.

● Experience of troubleshooting hardware, software, network issues, or SaaS products

● High technical aptitude for troubleshooting complex issues across various platforms

● Strong critical thinking and analytical skills

● Quick comprehension of new technical concepts and updates

● Clear verbal and written communication, explaining complex concepts simply

● Calm and solution-focused in high-pressure situations

● Positive attitude and willingness to learn and grow

● Strong attention to detail and ability to prioritize tasks

● Team-oriented with a collaborative approach to resolving issues

● Ability to work with less supervision.

● Ability to work in a team environment

● Willing to work in shifting schedules

● Willing to render overtime if needed.

● Willing to work in-center.

If you're excited to join a dynamic and customer-centric organization, we encourage you to apply for this role today.


  • New Telco Account

    4 days ago


    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are excited to announce that we are hiring Customer Service Representatives for our New Telco Account in Davao As part of this growing account, you will handle customer inquiries, provide support for billing and service concerns, and ensure that each interaction is delivered with professionalism and care. Your role will be essential in maintaining...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives (CSRs) for a new telecommunications account at our Davao site. As the first point of contact for our customers, you will play a key role in delivering outstanding support and ensuring every interaction reflects professionalism, empathy, and...


  • Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are seeking a highly motivated and customer-focused Customer Service for New Telco account to join our team in Davao City, Davao del Sur. In this full-time role, you will be the first point of contact for customers of our new telco account, Providing exceptional service and support to ensure a positive experience.What you'll be doingAnswering inbound...

  • Telco Tech Account

    2 weeks ago


    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are currently hiring enthusiastic individuals to join our Telco Tech Account as Customer Service Representatives. This is an exciting opportunity for those who want to start or grow their career in the BPO industry while supporting one of the leading telecommunications providers. Whether you are a fresh SHS graduate or have prior experience, we welcome...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    We are urgently hiring Customer Service Representatives for our Telco Billing Account at our Davao site In this role, you will be responsible for assisting customers with billing inquiries, payment concerns, and account-related issues for one of the leading telecommunications providers. You will serve as the first point of contact, ensuring that every...


  • Davao City, Davao, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

    Join the dynamic team as a Customer Support Representative for our New Telco division. In this full-time role based in Davao City, Davao del Sur, you will be the first point of contact for our valued customers, providing exceptional support and resolving queries efficiently.What you'll be doingRespond to customer inquiries and concerns via phone, email, and...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We're looking for passionate individuals to join our TELCO account in Davao City. As a Customer Service Representative, you'll handle inquiries, resolve customer concerns, and provide excellent support to clients nationwide.This role is perfect for motivated individuals who are eager to learn, grow, and thrive in the BPO industry. We welcome applicants with...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Job Description:We are seeking motivated individuals to join our team in Davao as Billing Support Representatives for a Telco Account. In this role, you will assist customers with billing inquiries, payments, and account-related concerns while ensuring they receive excellent service and accurate solutions.Key Responsibilities:Answer inbound calls regarding...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicated and customer-focused individuals to join our team as Telco Customer Support Specialists at our Davao site. In this role, you will handle customer inquiries related to telecommunications services, including billing, technical issues, account updates, and service features. You will communicate with customers via phone, email, or...


  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Telco Service Representative provides excellent customer service by assisting clients with their telecommunications needs. This includes handling inquiries, resolving service issues, processing orders, and providing information about products and plans. The role ensures customer satisfaction and supports the company's service goals.