Customer Care for Telco Account

24 hours ago

Davao City, Davao, Philippines TORCH Solutions Full time $4,000 - $6,000 per year

We are hiring for Customer Care for Telco Account, you will be the key point of contact for our valued customers, providing exceptional service and resolving complex issues. This full-time role is based in our Davao City, where you'll be part of a dynamic call centre team dedicated to delivering outstanding customer experiences.

What you'll be doing

  • Efficiently respond to customer inquiries and complaints via phone, email, and chat
  • Provide accurate information and guidance to customers on our products and services
  • Identify and escalate any recurring or systemic problems to improve our customer service
  • Maintain detailed records of customer interactions and resolutions
  • Contribute to the continuous improvement of our call centre processes and procedures

What we're looking for:

● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)

● At least 6 months experience in technical support or client account management.

● Experience of troubleshooting hardware, software, network issues, or SaaS products

● High technical aptitude for troubleshooting complex issues across various platforms

● Strong critical thinking and analytical skills

● Quick comprehension of new technical concepts and updates

● Clear verbal and written communication, explaining complex concepts simply

● Calm and solution-focused in high-pressure situations

● Positive attitude and willingness to learn and grow

● Strong attention to detail and ability to prioritize tasks

● Team-oriented with a collaborative approach to resolving issues

● Ability to work with less supervision.

● Ability to work in a team environment

● Willing to work in shifting schedules

● Willing to render overtime if needed.

● Willing to work in-center.

If you're excited to join a dynamic and customer-centric organization, we encourage you to apply for this role today.

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