Customer Service Telco Billing

6 days ago


Davao City, Davao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

About the role

As a Customer Service Telco Billing, you will be responsible for providing exceptional customer service to our telecommunications clients. In this full-time role, you will be based in our Davao City, Davao del Sur office, handling inbound customer inquiries and resolving billing-related issues.

What you'll be doing

  • Responding to inbound customer calls and emails regarding telecommunications billing and account management
  • Investigating and resolving customer billing inquiries and complaints in a courteous and efficient manner
  • Updating customer accounts and processing billing adjustments as needed
  • Providing customers with clear explanations of billing policies and procedures
  • Escalating complex issues to the appropriate team or supervisor when necessary
  • Maintaining a high level of customer satisfaction through effective communication and problem-solving

What we're looking for

At least HS Grad (old curriculum) / Senior High School Graduate

no experience required| billing & sales is a + factor| Excellent Communication Skills

Apply now to join our team and be a part of our exciting journey



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