
Customer Service Telco Billing
1 week ago
About the role
As a Customer Service Telco Billing, you will be responsible for providing exceptional customer service to our telecommunications clients. In this full-time role, you will be based in our Davao City, Davao del Sur office, handling inbound customer inquiries and resolving billing-related issues.
What you'll be doing
- Responding to inbound customer calls and emails regarding telecommunications billing and account management
- Investigating and resolving customer billing inquiries and complaints in a courteous and efficient manner
- Updating customer accounts and processing billing adjustments as needed
- Providing customers with clear explanations of billing policies and procedures
- Escalating complex issues to the appropriate team or supervisor when necessary
- Maintaining a high level of customer satisfaction through effective communication and problem-solving
What we're looking for
At least HS Grad (old curriculum) / Senior High School Graduate
no experience required| billing & sales is a + factor| Excellent Communication Skills
Apply now to join our team and be a part of our exciting journey
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