Hospitality Manager

4 days ago

Clark Freeport Zone Pampanga, Philippines JOBS360 Full time ₱900,000 - ₱1,200,000 per year

About the Role

We are looking for a dynamic and customer-focused Hospitality Manager to oversee and elevate the hospitality experience within our company. This role is central to creating a welcoming, professional, and engaging environment for our western clients, employees, and guests. The Hospitality Manager will be responsible for managing client visits, coordinating transportation and accommodation, overseeing meeting room and catering services, and leading the operations of ShoreCafé, our in-house concessionaire, to ensure it is profitable, engaging, and aligned with the company's standards of service.

Key Responsibilities

Client & Guest Hospitality

  • Manage and host client visits, ensuring an excellent and memorable guest experience.
  • Oversee the preparation and distribution of welcome kits and hospitality packages.
  • Coordinate with hotels to maintain corporate discounts and preferred partnerships.
  • Ensure smooth logistics for client transportation and company vehicles, including booking, scheduling, and maintenance.

Workplace Hospitality & Meetings

  • Manage meeting room bookings, setup, and service requirements.
  • Coordinate catering services, including food and beverage packages for client and internal meetings.
  • Ensure seamless execution of meetings and events, supporting both employees and clients.

ShoreCafé Management

  • Oversee daily operations of the company concessionaire, ShoreCafé.
  • Drive profitability through innovative promotions, menu/product expansion, and cost control.
  • Develop and execute engagement activities, events, and campaigns to increase patronage and satisfaction.
  • Lead, train, and motivate the ShoreCafé team to deliver high-quality service.
  • Monitor service quality, food safety, and customer feedback to ensure continuous improvement.

Hospitality Services Oversight

  • Conceptualize and implement initiatives that improve the company's overall hospitality experience.
  • Coordinate cross-functionally with internal departments to support client-facing events, employee engagements, and workplace enhancements.
  • Maintain and improve service standards across all hospitality touchpoints of the company.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • At least 3 years of experience in hospitality management, F&B operations, or client services.
  • Strong background in customer experience, event management, and/or corporate hospitality.
  • Proven ability to manage budgets, profitability, and service quality.
  • Excellent leadership, communication, and organizational skills.
  • Creative mindset with a passion for engagement and service improvement.
  • Flexibility to manage occasional evening or weekend events.

ShoreXtra Perks

  • Day 1 HMO Coverage
  • Dayshift schedule
  • Fixed Weekends off
  • Game lounge
  • Shorelife perks (gym membership discounts and more)
  • Engaging monthly activities
  • Free and unlimited barista-style coffee
  • Free parking and shuttle services
  • Employee referral incentives (Bronze)

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