Reservation Agent

8 hours ago

Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱600,000 - ₱800,000 per year

Job Description:

For this position, you will be part of our client, H.I.S. Canada Travel Inc., as an Air Group Reservation Agent. In this role, you will be responsible for handling group bookings, reservations, and ticketing, primarily consisting of 10 or more people in a group under the Canada Travel Account.

Key Duties and Responsibilities

  1. Ensure clients are fully informed and represented throughout the travel process — before, during, and after — including pre-ticketing, policy, reporting, and security procedures.
  2. Coordinate with Finance to confirm, process, and follow up on accounts payables and receivables, ensuring accurate reconciliation and documentation.
  3. Maintain and promote professional and courteous client relations by providing prompt and accurate responses via email and phone.
  4. Accurately enter and update data in various internal systems, including project management, reservations, and time-tracking tools.
  5. Plan and organize group travel efficiently and in accordance with established standards and client specifications.
  6. Stay up to date with supplier and industry trends through team meetings and supplier briefings (both onsite and offsite).
  7. Collaborate with the Group Air team to meet client requirements, proactively identifying and escalating issues for timely resolution.

Qualifications:

Minimum 4 years of recent working experience as a Group Reservations Agent.

Must have hands on Sabre Experience, Amadeus is a plus

  • Fluency in French for business communication is a plus but not required.
  • Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts.
  • Exceptional communication skills: verbal, written, presentation and consultative skills.
  • Strong domestic, trans border and international travel knowledge required.
  • Ability to travel to client events, as required
  • Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
  • Flexible in any schedule and willing to work onsite in Makati

Benefits:

  • Hybrid Setup upon Regularization
  • HMO Coverage
  • Life Insurance
  • Skill Allowances
  • Punctuality Incentives
  • Performance Incentives
  • Yearly Performance-Based Increase
  • Monthly Celebrations
  • Quarterly Engagement Activities

  • Reservations Agent

    5 hours ago

    Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱300,000 - ₱450,000 per year

    We are looking for a Reservations Agent to join our team at Dusit Hotels & Resorts. This role is vital in ensuring an exceptional guest experience by managing room reservations efficiently, accurately, and professionally.Key Responsibilities:Handle incoming reservations via phone, email, chat, and other channelsConfirm bookings and ensure turnaround on...

  • Reservation Agent

    8 hours ago

    Makati City, National Capital Region, Philippines H.I.S. Global Business, Inc. Full time ₱40,000 - ₱60,000 per year

    For this position, you will be part of our client, H.I.S. Canada Travel Inc., as an Air Group Reservation Agent. In this role, you will be responsible for handling group bookings, reservations, and ticketing, primarily consisting of 10 or more people in a group under the Canada Travel Account.Key Duties And ResponsibilitiesEnsure clients are fully informed...

  • Ticketing and Reservations Agent

    6 days ago

    Makati City, National Capital Region, Philippines Transnational Diversified Group, Inc. Full time ₱15,000 - ₱30,000 per year

    As a Ticketing and Reservations Agent, you will be responsible for providing exceptional customer service to passengers by assisting with ticketing, reservations, and general inquiries. You will handle flight bookings, changes, and cancellations, ensuring all tasks are completed with accuracy and professionalism.Duties and Responsibilities:Duties and...

  • Reservations Agent

    1 week ago

    Makati City, National Capital Region, Philippines The Hongkong and Shanghai Hotels Full time ₱300,000 - ₱500,000 per year

    We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service.Key AccountabilitiesEnsure proper operation of all responsibilities of Reservations operationsTo take and maintain up-to-date accurate reservation records, including records of any...

  • Reservations Agent

    1 week ago

    Makati City, National Capital Region, Philippines HSH Full time ₱250,000 - ₱500,000 per year

    We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service.Key AccountabilitiesEnsure proper operation of all responsibilities of Reservations operationsTo take and maintain up-to-date accurate reservation records, including records of any...

  • Reservation Agent

    1 week ago

    Makati City, National Capital Region, Philippines HIS Global Business Inc. Full time ₱300,000 - ₱480,000 per year

    Key Duties and Responsibilities:Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific detailsEnsure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...

  • Reservation Agent

    1 week ago

    Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Key Duties and Responsibilities:Handle client requests by preparing price quotations and proposals for both domestic and international itineraries, ensuring all group-specific requirements are considered during booking.Keep clients informed and represented on all terms and conditions throughout the group air process, including pre-ticketing, policies,...

  • Reservations Agent

    1 week ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱144,000 - ₱600,000 per year

    Discover 100% YOU with MicroSourcingPosition: Reservation Agent (Fixed Term - 6 months)Location: Eastwood, Quezon CityWork Setup & Shift: Onsite | Dayshift Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Senior Reservations Agent

    5 hours ago

    Marikina City, National Capital Region, Philippines Sales Rain Full time ₱400,000 - ₱600,000 per year

    KEY RESPONSIBILITIES:· Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.· Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.· Handles arrivals check, final...

  • Reservation Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Key Duties and Responsibilities:• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their...