Group Reservation Agent

10 hours ago

Makati City, National Capital Region, Philippines H.I.S. Global Business, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

For this position, you will be part of our client, H.I.S. Canada Travel Inc., as an Air Group Reservation Agent. In this role, you will be responsible for handling group bookings, reservations, and ticketing, primarily consisting of 10 or more people in a group under the Canada Travel Account.

For the recruitment process, you will first be required to take an examination. Upon passing, you will be invited to an interview with our top management, followed by a final interview with our client, H.I.S. Canada Travel Inc.

Key Duties And Responsibilities

  • Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
  • Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures
  • Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
  • Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
  • Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
  • Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
  • Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
  • Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements

  • Minimum 4 years of recent working experience as a Group Reservation Agent.
  • Fluency in French for business communication is a plus but not required.
  • Must have Sabre Experience, Amadeus is a plus
  • Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts.
  • Exceptional communication skills: verbal, written, presentation and consultative skills.
  • Strong domestic, trans border and international travel knowledge required.
  • Ability to travel to client events, as required
  • Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
  • Flexible in any schedule and willing to work onsite in Makati

Benefits

  • Night Shift Allowance
  • Hybrid Setup upon Regularization
  • Yearly Performance Appraisal
  • Skill Set Appraisal
  • HMO & Group Life Insurance
  • Government-mandated (SSS, PHIC, and HDMF)
  • Annual Team Building Activities
  • Monthly Celebrations

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