Sales Support

3 days ago

Pasay, National Capital Region, Philippines Rhenus Logistics, Inc. Full time ₱250,000 - ₱500,000 per year

We are looking for an experienced Sales Support who are responsible in supporting day-to-day coordination in Sales team. This role will do back-office support, a sales hunter and ensuring that the sales operations end to end process runs smoothly.

Responsibilities:

  • Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates.
  • Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers.
  • Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback and working in Ticketing System.
  • Provide the pricing/ procurement team with detailed feedback from customers.
  • Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations.
  • Assist Sales or coordinate with Operation staff to update customers' reports if required.
  • Handle escalation from Operations for differences on actual overseas invoices vs cost summary.
  • Handle escalation from Operations on Commercial items covered on the Quotation.
  • Use of software solutions such as Ticketing System as well as Tariff / Rate Tools.
  • Ad hoc task assigned

Qualifications:

  • Bachelor's degree in business, Logistics, Supply Chain Management, or related field (or equivalent work experience)

  • Must have 3 years' experience in freight forwarding sales support, including air and ocean freight operations, customs procedures, and international shipping documentation

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems or freight management software
  • Excellent attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to manage workloads effectively and meet deadlines.
  • Good team player.
  • Possess a positive customer-oriented mind set.

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