Chat Support Specialist

12 hours ago


Pasay, National Capital Region, Philippines Reliasourcing Full time ₱400,000 - ₱600,000 per year

Position: Chat Support Specialist (Technical & Sales/Upselling)

Work Arrangement: Full Onsite – Pasay

Overview:

We are looking for a Chat Support who can combine strong technical knowledge with excellent customer service and sales skills. This role requires someone who can troubleshoot customer issues effectively while identifying opportunities to upsell and promote additional products or services. If you enjoy problem-solving, have a customer-first mindset, and are confident in offering solutions that drive sales, this position is for you.

Key Responsibilities:

  • Provide real-time customer support via chat, addressing inquiries, technical concerns, and product-related issues.
  • Troubleshoot common technical issues and guide customers through step-by-step solutions.
  • Identify customer needs and recommend suitable products or services to drive upselling opportunities.
  • Deliver a customer-first experience while balancing service resolution with sales goals.
  • Accurately document customer interactions, feedback, and solutions in the support system.
  • Collaborate with sales and technical teams to resolve complex cases and improve customer experience.
  • Meet or exceed performance metrics including response time, resolution rate, customer satisfaction, and sales targets.

Qualifications:

  • Minimum 1 year of experience in chat-based customer support with a technical experience
  • Proven experience in sales, upselling, or cross-selling through customer interactions.
  • Strong written English communication skills with excellent grammar, tone, and professionalism.
  • Tech-savvy with the ability to quickly learn new tools, platforms, and products.
  • Strong problem-solving skills, multitasking ability, and customer-oriented approach.
  • Comfortable working in a fast-paced environment with targets and deadlines.

Nice to Have:

  • Experience with CRM or ticketing systems (Zendesk, Salesforce, HubSpot, Slack).

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person



  • Pasay, National Capital Region, Philippines Reliasourcing Full time ₱900,000 - ₱1,200,000 per year

    Position: Chat Support Specialist with SEO & Online Marketing ExperienceWork Arrangement: Full Onsite - PasayOverview:We are looking for a Chat Support Specialist who can not only deliver excellent customer service through live chat and email but also contribute to our digital growth through SEO and online marketing. This hybrid role is ideal for someone who...

  • Chat Support

    6 days ago


    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱150,000 - ₱250,000 per year

    Job Title: Chat Support (Ecommerce)Job Type: Full-timeLocation: Pasay CityOverviewWe are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online...

  • Chat Support

    1 week ago


    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱80,000 - ₱120,000 per year

    Job Title: Chat Support (Gaming Account)Work Setup: Work Onsite in PasayQualifications:Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).Strong written English communication skills with excellent grammar and tone awareness.Empathetic, player-first mindset with the ability to...


  • Pasay, National Capital Region, Philippines Reliasourcing Full time $30,000 - $40,000 per year

    Job Title: Customer Service RepresentativeDepartment: OperationsReporting to: Team LeaderJob SummaryThe Customer Service Representative (CSR) acts as the primary point of contact for customers, handling inquiries via voice, chat, and email. The role involves providing accurate information, resolving issues efficiently, and ensuring a positive customer...


  • Pasay, National Capital Region, Philippines Reliasourcing Full time ₱240,000 - ₱360,000 per year

    Position Title: Reactivation Specialist (Non-Voice)Location: On-site – Pasay CitySchedule: Shifting ScheduleTarget Start Date: October 20, 2025Job Summary:We are looking for Reactivation Specialists (Non-Voice) to join our on-site team in Pasay. This role focuses on re-engaging inactive or low-activity players through email, in-app chat, and social...


  • Pasay, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱450,000 per year

    Seasonal Chat Customer Service RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As a Seasonal Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...


  • Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 per year

    WORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...


  • Pasay, National Capital Region, Philippines Infinity Outsourcing Services Full time ₱220,280 per year

    A Sales Support Specialist's key responsibilities include handling customer inquiries, processing sales orders, managing customer accounts and databases, providing administrative assistance to the sales team, and monitoring sales performance and trends to ensure client satisfaction and help achieve sales targets.Customer & Client ManagementCustomer Service:...


  • Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱35,000 per year

    COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Application Technical Support SpecialistCompany Industry: BPO CompanyWork Location: MOA Pasay Work Schedule: Night ShiftSalary: Php 30,000 – Php 35,000Work Set Up: Hybrid (1–2 times a month Return-to-Office)Benefits:·...


  • Pasay, National Capital Region, Philippines Cyberbacker Careers Full time

    Cyberbacker Careers is hiring a Full time Administrative Support Specialist role in Pasay, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱25,000 per month100% Work From Home | Available for FULL TIME | PART TIMERESPONSIBILITIES:TranscriptionPreparing...