Key Account Manager

5 hours ago

Mandaluyong City, National Capital Region, Philippines Palawan Group of Companies Full time ₱1,500,000 - ₱2,500,000 per year

The Key Account Manager oversees and recommends business opportunities and implements the strategic direction in building the business (focusing on the assigned vertical - Financial Services). This includes new markets, growth areas, customers, partnerships, and services.

Key Responsibilities

  1. Recommends business opportunities and implements the strategic direction in building the business. This includes new markets, growth areas, customers, partnerships, and services.

  2. Oversees the implementation of sales campaigns and techniques.

  3. Maintains or keeps abreast with industry trends, market, and competitor landscape for strategic planning.

  4. Monitors project plans and ensures that the targets are met.

  5. Drives continued client relationship.

  6. Updates Internal Stakeholders/Mgt/BOD on overall sales metrics.

  7. Tracks business performance and identifies opportunities to grow revenue and profit.

  8. Responsible for the hiring, overall performance of staff.

  9. Overall account oversight across all verticals; with a direct and personal relationship with the high priority key accounts

a. Develop relationships with a portfolio of major clients

  1. In charge of growing the assigned vertical/s and successfully onboarding strategic partners

a. Ensures a strong link of communication between key customers and internal teams

b. Ensures the resolution of issues and problems faced by customers and deal with complaints to maintain trust

  1. Growing the enterprise business of existing partners by proposing new products / services or co-creating customized promos for them (w/ Marketing and Product)

a. Acquire a thorough understanding of key customer needs and requirements

b. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

c. Provides progress reports and forecasts to internal and external stakeholders using key account metrics

Educational Background

  • Bachelor's degree in Business or any related field

Relevant Work Experience

  • 8-12 years of experience in Sales or Business Development-related functions that include account acquisition and management. Team lead, handling a group of people, is a plus.
  • Preference for candidates who came from a Fintech background in a similar role (ie. Gcash, Maya, payment gateways like DragonPay, Paynamics)
  • Demonstrated orientation to understanding the business and business strategy, and the ability to apply management process and tools to support strategic business objectives in assigned vertical/s.

Technical Competencies

  • Strong demonstration of skills related to relationship building, problem solving, negotiating with sharp financial acumen. Ability to spot opportunities and customize solutions based on client needs is a must.
  • Excellent oral and written communication skills.

Behavioral Competencies

  • Ability to work in an agile, dynamic team environment
  • Proven coaching and influence skills.
  • Must be amenable to a flexible work schedule (on call of client) and must be willing to travel.

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