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key account manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines d-9508-49b9-929b-3e85428dbd99 Full time
I. Duties & Responsibilities
1. Key Account Management
  • Serve as the main point of contact for assigned key accounts.
  • Build and maintain strong, long-term client relationships.
  • Understand client needs, provide solutions, and ensure satisfaction.
2. Sales & Revenue Growth
  • Develop and implement account strategies to achieve sales targets.
  • Identify upselling and cross-selling opportunities within accounts.
  • Monitor account performance and implement corrective actions if needed.
3. Territory & Market Management
  • Flexible to manage key accounts in any assigned territory: Luzon, Visayas, Mindanao, or NCR.
  • Analyze market trends, competitor activities, and customer behavior.
  • Ensure optimal coverage of accounts and territory opportunities.
4. Planning & Reporting
  • Prepare account plans, sales forecasts, and performance reports.
  • Track key performance indicators (KPIs) and report results to management.
  • Coordinate with marketing, logistics, and operations for smooth execution of campaigns and promotions.
5. Client Support & Coordination
  • Ensure timely delivery of products/services.
  • Handle client inquiries, complaints, and issue resolution promptly.
  • Conduct regular client meetings, business reviews, and presentations.
6. Collaboration & Teamwork
  • Coordinate with cross-functional teams (marketing, logistics, finance, merchandiser agency) to support accounts.
  • Guide junior account staff or field sales personnel if needed.

II. Education & Qualifications
  • Education: Bachelor's degree in Business Administration, Marketing, Sales, or related field.
  • Experience: Minimum 3–5 years in Key Account Management, B2B Sales, or FMCG industry.
  • Proven track record in managing key accounts and achieving sales targets.
  • Knowledge of sales processes, market analysis, and CRM tools.
  • Excellent communication, negotiation, and interpersonal skills.
  • Analytical, organized, and able to manage multiple accounts and territories.
  • Willingness to travel extensively across Luzon, Visayas, Mindanao, and NCR.
  • Proficient in MS Office (Excel, PowerPoint, Word) and CRM systems.

III. Core Competencies
  • Strategic Account Planning & Management
  • Client Relationship Management
  • Sales & Revenue Growth
  • Negotiation & Communication
  • Analytical Thinking & Market Awareness
  • Time & Territory Management
  • Problem-Solving & Decision Making
  • Teamwork & Collaboration