Key Account Manager

6 hours ago

Mandaluyong City, National Capital Region, Philippines SPX Express Inc Full time ₱300,000 - ₱480,000 per year

Requirement

  • Proven experience as a Key Account Manager or in a similar role, preferably within the e-commerce or logistics industry
  • Excellent communication and interpersonal skills, with the ability to build rapport effectively.
  • Results-driven mindset with a focus on achieving and surpassing targets
  • Ability to work independently as well as collaboratively in a team environment.
  • A bachelor's degree in Industrial Engineering or other engineering-related courses is preferred.
  • Amenable to being assigned to Podium, Mandaluyong

Job Description

1. Performance Monitoring and Analysis

  • Develop and track KPIs to assess the performance of service providers.

  • Analyze performance data to identify trends, issues, and opportunities for improvement.

  • Prepare regular performance reports and presentations for internal stakeholders.

2. KPI Implementation and Management

  • Collaborate with service providers to define and agree on performance metrics.

  • Implement a KPI and penalty system to ensure accountability and service quality.

  • Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.

3. Relationship Management

  • Build and maintain strong relationships with the service providers

  • Address service provider concerns and feedback related to performance metrics.

  • Facilitate communication between service providers and internal teams to ensure alignment on expectations.

4. Continuous Improvement

  • Identify best practices and innovative solutions to enhance service delivery.

  • Lead initiatives aimed at increasing operational efficiency.

  • Contractual and Compliance Oversight

  • Assist in the development and modification of contracts related to performance metrics and penalties.

  • Ensure compliance with contractual obligations and performance standards.

5. Team Collaboration

  • Collaborate with cross-functional teams to align on performance goals.

  • Participate in team meetings and contribute to strategic planning related to mid-mile delivery.

​

Job Types: Full-time, Permanent

Pay: Php25, Php40,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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