Client Success Analyst

Let's be #BrilliantTogether

Overview

ISS STOXX is growing We are seeking a Client Success Analyst- a highly motivated individual with a desire to develop a career in business and client development, while gaining incredible exposure to rapidly growing areas such as Sustainability, Cyber Risk, and Corporate Governance.

The Client Success Analyst is a critical component of the sales and account management process and is responsible for building awareness, stimulating client engagement, and generating buying demand for ICS' online and advisory-based solutions.

If you enjoy interacting with people and are excited by the prospect of helping senior executives address critical challenges, we have an opportunity for you to help jump-start your career with the premier executive compensation and corporate governance firm in the world – ISS-Corporate (ICS).

Responsibilities

During the first four months, the Client Success Analyst will do a deep dive into ICS Operations. In this role, your focus is to support internal operations, including client entitlements, data integrity, as well as act as a trusted team member to the Client Facing Team.

Over time, the Client Success Analyst will work directly with the CS Manager, helping them maintain strong client relationships through proactive engagement and strategic communication. You are responsible for assisting the CS Manager in pulling essential data reports, building client outreach lists, supporting data integrity initiatives, organizing client campaigns, representing the firm's value proposition, identifying growth opportunities (up-sell/cross-sell), and ensuring client success through regular check-ins, facilitated engagements, and platform training. You will also play a key role in nurturing inbound leads and collaborating with the sales team to support new business acquisition and retention.

Why would I be interested?

• Join a growing business in an expanding market - strong performers will have rapid opportunities for advancement, and the skills you'll develop here will be externally marketable
• Work directly with executives ranging from startups to Fortune 100 public companies to help them drive value by enhancing their financial measurement process
• Formal onboarding and training process that helps you build a foundation for success
• Competitive compensation package

Qualifications

Training & Experience:

• Bachelor's degree in Business Administration or any related course
• Has 3-5 years of Client Success and/or Operations Support experience (previous relevant business/ industry experience is a plus)
• Ability to understand and successfully promote technical offerings and solutions
• Must be service-oriented and possess excellent attention to detail as well as strong computer skills
• Superior communication, collaboration, problem-solving, prioritization, and influencing skills
• Able to work independently or as part of a team

Work Location & Schedule:

• Amenable to work in a dayshift schedule (9 am- 6 pm, Manila Time) at Makati City
• Amenable to work in a hybrid work arrangement (Mondays to Fridays; at least 3 days onsite work per week)

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Corporate Solutions, Inc. ("ISS-Corporate") is a leading provider of cutting-edge SaaS and high-touch advisory services to companies, globally. Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align with company goals, reduce risk, and manage the needs of a diverse shareholder base by delivering data, tools, and advisory services. ISS-Corporate's global client base extends across North America, Europe, and Asia, as well as other established and emerging markets worldwide.

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Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.