Client Success Experience
4 days ago
The CSx Officer ensures that ALPS clients are satisfied, empowered, and successful after project implementation. This role is part of the Client Success Program, covering onboarding, training, maintenance support, and regular client visits.
Key Responsibilities
- Guide clients through CSx onboarding after project acceptance.
- Conduct quarterly client visits to review platform usage, share updates, and gather feedback.
- Coordinate free training sessions and maintenance credits provided to clients.
- Address and escalate client concerns to ensure timely resolution.
- Monitor and report on client satisfaction (CSAT) and platform utilization metrics.
- Perform other related tasks as assigned.
Qualifications
- Bachelor's degree in IT, Business, or related field.
- With Experience in Sales, IT, and Customer Service is a plus.
- Strong communication and coordination skills.
- Familiarity with ITSM tools (e.g., Freshservice) is an advantage.
- Relevant certifications (e.g., Freshservice) are a plus.
-
Client Success
2 days ago
Makati City, National Capital Region, Philippines Alps Technologies Full time ₱360,000 - ₱480,000 per yearCLIENT SUCCESS OFFICER (CSx) — ALPS TECHNOLOGIESAt ALPS Technologies, we turn every project into a success story. As a CSx Officer, you'll be the client's trusted partner — blending the care of customer service with the drive of sales. You'll guide onboarding, provide training, conduct quarterly visits, uncover new opportunities, and ensure issues are...
-
Client Success
2 weeks ago
Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearDriving Change in the Global Renewables Market Our client is a leading global marketplace for environmental commodities and energy solutions. Through advanced technology, they connect companies, developers, and investors to accelerate the transition to a clean energy economy. Their innovative systems bring transparency, efficiency, and trust to the...
-
Client Success Manager
1 week ago
Makati City, National Capital Region, Philippines Alps Technologies Full time ₱480,000 - ₱600,000 per yearPay: ₱40, ₱50,000.00 per monthJob description:CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIESAt ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you'll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.What You'll Do:Lead and mentor Client...
-
Client Success Manager
4 days ago
Makati City, National Capital Region, Philippines Alps Technologies Full time ₱400,000 - ₱600,000 per yearCLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIESAt ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you'll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.What You'll Do:Lead and mentor Client Success Officers.Build and maintain strong...
-
Client Success Analyst
4 days ago
Makati City, National Capital Region, Philippines Institutional Shareholder Services Full time $40,000 - $60,000 per yearLet's be #BrilliantTogetherOverviewISS STOXX is growing We are seeking a Client Success Analyst- a highly motivated individual with a desire to develop a career in business and client development, while gaining incredible exposure to rapidly growing areas such as Sustainability, Cyber Risk, and Corporate Governance.The Client Success Analyst is a critical...
-
Client Success Manager
1 week ago
Makati City, National Capital Region, Philippines Spiralytics, Inc Full time ₱1,200,000 - ₱2,400,000 per yearThe Client Success Manager is responsible for growing our clients' businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they...
-
Client Success Coordinator
4 days ago
Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearChampioning People, Empowering Progress Our client has been rewriting the rulebook for SMEs since 1979, proving that legal advice doesn't have to be complex or costly. From high-stakes corporate deals to everyday commercial decisions, they cut through the fine print with clarity and certainty. Built on a history of courtroom wins and boardroom strategies,...
-
Client Success Associate
1 week ago
Makati City, National Capital Region, Philippines Propelrr Full time ₱800,000 - ₱1,200,000 per yearFull Time OnsiteJob DescriptionAs a Client Success Associate (CSA), your role focuses on optimizing lead generation systems and building strong client relationships to drive sales conversions.Build and optimize lead generation systems and processes to increase lead-to-sales conversion;Generate leads and build relationships by identifying and targeting...
-
Client Success Manager
4 days ago
Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearRole OverviewThe Client Success Manager (CSM) ensures that AMTI's managed services deliver measurable value to our Client by driving service adoption, strengthening governance, and ensuring consistent client engagement. The CSM will act as the bridge between operations and business, consolidating performance insights, facilitating governance reviews, and...
-
Associate Client Success
2 weeks ago
Makati City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱180,000 per yearDrive the Future of Clean Mobility Join a global team at the intersection of sustainability, technology, and innovation. Our client is a trailblazer in environmental data and clean energy technology, powering solutions that connect sustainability with financial performance. Through their global digital infrastructure, they enable businesses to participate...