Client Support Analyst

Powering Finance in the World of Media

Behind every successful media campaign lies a seamless financial engine. Immerse yourself in the fast-paced world of digital media and finance, where precision, communication, and strategy keep global networks thriving. This role puts you at the center of client relationships, financial operations, and media innovation. In this role, you'll gain international exposure, support industry leaders, and contribute to shaping the future of advertising-one transaction, one client, one breakthrough at a time.

Job Description

As a Client Support Analyst - Network Digital Finance, you will manage customer relationships, oversee invoicing and collections, and ensure accurate financial documentation. Your role will directly support the financial health of global media campaigns, making you a critical partner in driving results.

Job Overview

Employment type: Full-time

Shift: Night shift, 9 AM to 6 PM EST (9 PM to 6 AM Manila Time), Weekends off

Work setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Emapta customized laptop with additional monitor
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Skills:

• Critical thinker
• Effective communicator
• Detail-oriented
• Organized
• Ability to effectively prioritize
• Ability to pivot and adjust to meet business needs
• Ability to identify when an escalation is needed
• Driven to be successful as an individual and contribute to the success of the organization
• MS Excel
• NetSuite or cloud-based accounting software

Must-Haves:

• 3-5 years of applied cash and collections experience
• Cash management and reconciliation background
• Excellent communication skills
• Strong Excel (pivot tables, lookups, reconciliations)
• Attention to detail and ability to escalate issues appropriately

Nice-to-Haves:

• Familiarity with FreshService (or similar ITSM tools)
• NetSuite or cloud-based accounting software

Your Daily Tasks

• Manage relationships with assigned customers.
• Send monthly statements to customers.
• Provide customer invoices as requested.
• Call or email customers to collect outstanding balances based on documented procedures and SLAs.
• Ensure that all customer communication is sent via FreshService.
• Document in detail all customer interactions using FreshService.
• Submit write-off, adjustment, or refund requests to Network Digital Team Lead as needed.
• Prepare an aging report for monthly aging review with management.
• Proactively escalate issues with collecting payments to Sr. Network Digital Client Support Analyst.

About the Client

Blending Finance with Media Power

Our client is a trailblazer in digital marketing, helping brands transform complex campaigns into measurable success. They deliver end-to-end paid media solutions powered by cutting-edge platforms, expert teams, and a relentless focus on transparency, accountability, and continuous improvement. Recognized as a multiple Best Place to Work winner, they foster a vibrant culture of collaboration, innovation, and growth. With our client, you'll experience challenge, creativity, and camaraderie in an environment where performance and people thrive together.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra