Client Success

1 day ago

Makati City, National Capital Region, Philippines Alps Technologies Full time ₱360,000 - ₱480,000 per year

CLIENT SUCCESS OFFICER (CSx) — ALPS TECHNOLOGIES

At ALPS Technologies, we turn every project into a success story. As a CSx Officer, you'll be the client's trusted partner — blending the care of customer service with the drive of sales. You'll guide onboarding, provide training, conduct quarterly visits, uncover new opportunities, and ensure issues are resolved fast — all while earning commissions for the growth you help create.

What You'll Do:

  • Lead client onboarding after project acceptance.
  • Conduct quarterly reviews and share platform updates.
  • Coordinate free training and maintenance credits.
  • Address and escalate client concerns quickly.
  • Grow accounts through cross-sell and upsell — sales with a personal touch.
  • Track satisfaction and platform usage metrics.

What You Bring:

  • Bachelor's in IT, Business, or related field.
  • Strong communication and relationship-building skills.
  • ITSM tool experience (Freshservice a plus).
  • Certifications are an advantage.

Perks & Rewards:

  • Competitive base salary plus commission for expansion sales.
  • Opportunities for professional growth and certifications.

Join ALPS and help our clients thrive long after implementation.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Pay raise
  • Transportation service provided

Work Location: In person

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