Client Success Coordinator

4 days ago

Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Championing People, Empowering Progress

Our client has been rewriting the rulebook for SMEs since 1979, proving that legal advice doesn't have to be complex or costly. From high-stakes corporate deals to everyday commercial decisions, they cut through the fine print with clarity and certainty. Built on a history of courtroom wins and boardroom strategies, our client has grown into a trusted B2B partner offering fixed-fee counsel, M&A expertise, and dispute resolution. For those seeking a career where every case builds futures, the verdict is opportunity.

Job Description

As a Client Success Coordinator, you'll ensure seamless client onboarding, maintain satisfaction throughout the engagement, and manage critical processes that strengthen client relationships and business growth.

Job Overview

Employment type: Project-based (6 months)

Shift: Day Shift, Weekends Off

Work setup: Permanent WFH, 20 hours per week (flexible arrangement)

Exciting Perks Await

  • Competitive Salary Package
  • Permanent WFH arrangement
  • Day shift schedule
  • Fixed weekends off
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2+ years in an Administrative, Customer Support, or Legal Support role
  • Strong organizational and communication skills
  • Experience with CRM or client management platforms (HubSpot experience preferred)
  • Comfortable working independently and taking initiative
  • Detail-oriented with a focus on delivering high-quality client interactions
  • Professional written and spoken English

Your Daily Tasks

  • Manage client onboarding and offboarding across various platforms (HubSpot, Chargebee, Clio)
  • Draft engagement agreements and follow up on signing
  • Ensure clients are onboarded smoothly and are delighted
  • Check in with clients during their matter to ensure satisfaction
  • Liaise with the Marketing Manager to send gifts to referrers and new clients
  • Take ownership of client satisfaction over the life of matters
  • Manage client satisfaction surveys
  • Manage contacts in HubSpot

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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