Client Success Associate

1 day ago

Makati City, National Capital Region, Philippines Propelrr Full time ₱800,000 - ₱1,200,000 per year

Full Time Onsite

Job Description

As a Client Success Associate (CSA), your role focuses on optimizing lead generation systems and building strong client relationships to drive sales conversions.

  • Build and optimize lead generation systems and processes to increase lead-to-sales conversion;
  • Generate leads and build relationships by identifying and targeting potential customers through various channels;
  • Collect and analyze data to identify industry trends and the changing needs of consumer behavior;
  • Proactively remain connected to clients and maintain updated knowledge of clients' businesses, products/services, and markets to assess new search opportunities and ensure all viable clients are engaged;
  • Collaborate with other departments to resolve customer issues and improve the overall customer experience.
  • Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients.
Minimum Qualifications
  • Candidates must possess at least Advertising/Media, Journalism, Linguistics/Languages, Mass Communications, Marketing, or equivalent.
  • Preferably with at least 2 years of working experience in client/account management in the digital marketing and/or technology industry.
  • Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
  • Strong professional written and verbal communication skills.
  • Knowledgeable in Social Media platforms, tools, and analytics software

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