Client Success

Driving Change in the Global Renewables Market

Our client is a leading global marketplace for environmental commodities and energy solutions. Through advanced technology, they connect companies, developers, and investors to accelerate the transition to a clean energy economy. Their innovative systems bring transparency, efficiency, and trust to the renewable energy markets worldwide.

Job Description

Be part of our client's team as a Client Success - Renewables Specialist, managing client services and onboarding new clients/assets to ensure accurate payments through company systems. Collaborate cross-functionally to deliver timely, error-free results while translating complex data into clear insights. Strong communication and precision are key to success.

Job Overview

Employment Type: Full-time

Shift: Night Shift, Consecutive Off

Work Setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Exceptional attention to detail.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and PDF programs.
• Excellent written communication skills and a client-friendly demeanor.
• High School Diploma or equivalent certification.
• Availability to work 8:00 AM - 5:00 PM in the client's time zone.

Preferred Skills:

• 1-3 years of experience in a high-volume client service environment.
• Experience using Salesforce or other CRM systems.
• Ability to multitask, prioritize, and manage ad hoc responsibilities.
• Bachelor's degree preferred.

Your Daily Tasks

• Develop knowledge and understanding of SREC, REC, AEC, and other renewable energy markets for one or more of the following: District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and other future states.
• Learn the complex state solar and renewable energy certification rules and procedures.
• Understand how Managed Solutions provides services to system owners (clients) and solar installers/project developers (partners) within each state's market framework.
• Process incoming renewable energy project applications accurately and in a timely manner.
• Review application materials and correspond with clients and partners via email for any outstanding information.
• Assist in the state certification process of solar and other renewable systems to ensure participation in renewable energy programs.
• Coordinate the registration of state-certified systems in the appropriate tracking registries.
• Provide prompt, accurate, and excellent daily client service via email.
• Assist in the new client onboarding process, including describing the application process and the company's services.
• Facilitate client understanding and usage of online accounts.
• Provide solutions to client and partner inquiries related to applications, account creation, account status, and transactions.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra