Employee Benefits, Client Servicing Manager

Company Description

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job role: Employee Benefits Insurance Broker (Manager/Senior Manager)

Department: Employee Benefits, Howden Philippines

Report to: SAVP, Client Servicing Team, Employee Benefits, Howden Philippines

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. It has regional footprint covers Philippines, Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, and Thailand. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 30 countries worldwide.

YOUR ROLE AND RESPONSIBILITIES:

Relationship Management:

• Build and maintain strong relationships with clients, understanding their evolving needs.
• Provide exceptional customer service and support to retain clients and build long-term partnerships.

Needs Assessment and Analysis:

• Conduct thorough assessments to understand client's specific needs and objectives.
• Analize the existing employee benefits programs and identify areas for improvement on renewal.
• Help clients manage and control the costs of their benefits.
• Provide strategies for cost containment.

Market Research and Plan Design:

• Identify the insurance market to find best available plans and carriers.
• Design customised employee benefits plans that align with client's goals and budget.
• Present multiple options and explaining the benefits and drawbacks of each.

Negotiation:

• Negotiate with insurance carriers to secure the best rates and terms for the client.
• Leverage industry knowledge and relationships to obtain favourable terms for clients.

Employee Communication and Education:

• Conduct in-person or online sessions to brief employees on their benefits.
• Provide on-going support to answer employee/HR questions and resolve issues

Claims Management:

• Assist in claim escalations from HR or employees
• Act as a liaison between employee and insurance carriers to resolve claims issues, if applicable

Renewals:

• Review performance of the insurance plans to ensure they continue to meet client's needs.
• Recommend changes to the plans based on feedback from client and/or industry trends.
• Conduct remarketing exercise to compare the terms against existing insurance carrier.
• Provide claim analysis report to inform clients the claim trends of employees

OUR IDEAL CANDIDATE WILL BE:

• Experienced in Employee Benefits Insurance or Broking Industry
• Excellent report writing skills
• Good team spirit
• Resilient and able to meet deadlines
• Able to build relationship across all levels
• Minimum 3 years of relevant experience in a similar capacity
• A recognized degree in any discipline and/or professional insurance qualifications
• Good working knowledge of employee benefits products
• Good communication and interpersonal skills
• Good excel skills
• Strong verbal and written English

YOUR BENEFITS AND SALARY:

• Commensurate with qualification and experience
• Working in a collaborative environment with excellent learning opportunities

DATA PROTECTION NOTICE FOR JOB APPLICANTS

This Data Protection Notice ("Notice") sets out the basis upon which Howden Insurance Brokers & Reinsurance Brokers, Inc. ("we", "us" or "our") may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act ("PDPA"). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes."