Manager - Client Services

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

Do you thrive in fast-paced environments and excel in managing client relationships? We would love to hear from you

As a Manager, you'll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. You'll support the Senior Manager & Client Operations Director in driving the achievement of the business area's commercial and people strategy.

What you'll be doing:

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

• Determine and manage optimal resource allocation to support the talent strategy of the business area
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
• Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
• Work closely with the Performance Management CoE to monitor the team's Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
• Ensure team's compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk

Continuous Improvement

• Support implementation of Continuous improvement plan in collaboration with Performance Management CoE
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account

What you need to have to be successful:

• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
• Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
• Experience managing a small team, demonstrable ability to manage, coach and develop direct reports
• Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
• Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change
• Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
• Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started

AMS27032

08/09/2025

Philippines, Makati

Full Time

Recruitment

Defence Engineering Energy

Permanent