
Chinese Support Officer
3 days ago
KEY ROLES and RESPONSIBILITIES:
- Ensures a consistent and excellent customer service
- Assists the team to develop, manage and service the customers
- Translate all relevant documents from Chinese (Simplified) to English
- Conduct Employment Check via Phone or Email using the required language
- Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan)
- Discuss approved loan to the client via Phone or Email using the required language
- Communicate with and engage Chinese language Brokers and Borrowers
- Interpret Chinese language documents relating to income and financial position
- Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures
- Work in a task based tracking system to monitor productivity, efficiency and accuracy
SELECTION CRITERIA:
- Bachelor's/College Degree in Finance or any Business-related course are most desirable
- Proficient in Microsoft Office
- Ability to communicate effectively in English and Mandarin, both verbally and in writing
- Confident spoken Mandarin
- Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities
- Preferably 1-4 Yrs of work experience
- Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage
- Onsite role
(Management skills, Communication skills etc.)
- Fluent in both spoken and written English.
- Required language: Mandarin/Chinese.
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