Customer Support Agent

2 weeks ago

Pasig, National Capital Region, Philippines Equinix Full time ₱900,000 - ₱1,200,000 per year

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Why Us:

  • Career Development: Elevate your skills with in-depth training sessions and stay ahead of industry trends. We're committed to your professional growth.

  • Customer Impact: Be the voice of our customers, resolving issues and providing top-notch support. Your efforts directly contribute to their satisfaction and loyalty.

  • Team Collaboration: Join a collaborative team that values your contributions. Embrace a positive work culture and thrive alongside supportive teammates.

Responsibilities:

Customer Engagement Expertise:

  • Respond promptly to customer inquiries via phone, email, or chat.

  • Prioritize orders efficiently and maintain up-to-date customer cases.

  • Provide accurate information and expertly assist in issue resolution.

  • Document all customer interactions meticulously in our CRM system,

  • Capture customer feedback, actively contributing to continuous improvement initiatives.

Product and Service Mastery:

  • Develop an in-depth understanding of our products and services, becoming a reliable specialist for customers.

  • Stay abreast of the latest features and fixes, ensuring proactive knowledge ahead of customer queries.

  • Promptly address customer concerns, utilizing Tier 2 support for more complex cases.

Qualifications:

Essential Skills:

  • Exceptional English communication skills, both written and spoken.

  • Strong curiosity about technology, with a willingness to learn and adapt.

  • Customer-centered thinking and a high level of empathy.

  • Proven ability to thrive in fast-paced environments, handling tasks with finesse.

  • Collaborative team player, always ready to support colleagues and foster a positive work environment.

  • Mandarin proficiency as this position requires to interact with Mandarin speaking customers.

Availability and Technical Proficiency:

  • Willingness to work flexible shifts, including weekends and holidays, in a 24/7 customer support environment.

  • Proficiency in MS Office applications (Outlook, Word, Excel) is a notable advantage.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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