Broker Support Officer

2 days ago

Pasig, National Capital Region, Philippines ESC Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Broker Support Officer

Australian Mortgage Broking Firm

Summary:

This role involves proactively supporting our client's Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience.

Success in this position requires good attention to detail, confident communication skills, and a strong customer service mindset.

Responsibilities:

Application Support:

  • Complete data entry of applications and customer information.
  • Check mortgage applications and paperwork for accuracy and completeness.
  • Assist with verifying details such as income, employment history, identification, and supporting documents.
  • Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders.
  • Organise property valuations using the CoreLogic platform.

Communication:

  • Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies.
  • Provide clear and timely updates on application status and credit assessment to all relevant parties.

Documentation Management:

  • Organize and manage all required documents for mortgage applications.

Customer Sales and Service:

  • Handle phone calls and emails with utmost professionalism and efficiency.
  • Build trust and customer satisfaction by providing a first-class service experience.
  • Support customers through the application process and document requirements.
  • Ensure Lender pricing requests are handled efficiently.
  • Respond promptly to enquiries from both internal and external stakeholders.
  • Proactively support internal mortgage brokers and other team members.

Qualifications and Experience:

  • A minimum of 12 months experience in the Australian mortgage industry,

preferably in a broker support role.

  • Confident spoken and written English.
  • Accurate typing/data entry/keyboard skills.
  • Good MS Office skills, especially Outlook and Excel.
  • Positive mindset and "can-do" approach.

Preferred:

  • Experience in Australian banking/financial services.
  • Experience using CRM platforms, especially Infynity.
  • Knowledge of property platforms, especially CoreLogic.
  • An understanding of pricing requests and mortgage lender policies.

We're offering:

  • Competitive salary (based on skills and experience).
  • Attractive allowances and benefits.
  • Bonus structure tied to loan settlements.
  • A supportive and friendly work environment.
  • Australian schedule (morning/day shift).
  • Full time onsite role based in Robinsons Equitable Tower, Ortigas Center.

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