Current jobs related to Customer Support Officer - Pasig, National Capital Region - IThinkWeb Corporation

  • HR Intern

    4 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Are you ready to dive into the world of Human Resources? This internship offers a valuable opportunity for individuals interested in gaining hands-on experience in HR processes within a fast-paced and exciting industry.What You Need:Currently pursuing a degree in Human Resources, BS Psychology, or a related field.Strong communication and interpersonal...

  • Customer Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Reolink Innovation Inc Full time

    Customer Support RepresentativePosition SummaryProvides timely and professional technical support via phone, email, and chat. Troubleshoots and resolves software and hardware issues, guides customers through solutions, and escalates complex problems as needed. Maintains accurate records, ensures customer satisfaction, and stays updated on tech trends while...

  • Customer Service Officer

    3 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time

    Key Accountabilities:Email Management:Receive and manage enquiries.Phone Support:Handle incoming phone enquiries.Claims Processing:Review/verify credit and return requests (email).Process credit notes once conditions are satisfied.E-Commerce Orders (Shopify):Monitor for issues, cancel fraudulent orders.Follow up on ETAs, handle...

  • Customer Advocate

    4 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, servicing some of the world's largest brands by...

  • Customer Success and Customer Experience Lead

    4 days ago

    Pasig, National Capital Region, Philippines Hive Health Full time

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet youAbout the...

  • Sr. Workforce Manager

    4 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

  • Amazon Support Specialist

    4 days ago

    Pasig, National Capital Region, Philippines Intelegencia Full time

    Company DescriptionIntelegencia, established in 2009, partners with global clients, including Fortune 1000 companies, to provide solutions in Digital Transformation, Software Architecture, E-commerce, Quality Assurance, Analytics/ML, and more. With a presence across North America, the Middle East, Europe, and APAC, Intelegencia prides itself on blending...

  • Office Manager

    4 days ago

    Pasig, National Capital Region, Philippines Expo Centric Full time

    Are you a proactive operations professional who brings order, structure, and service excellence to every space you manage? Expo Centric is seeking an Office Manager to anchor our day-to-day operations, from welcoming guests to onboarding staff, managing vendor relationships, and keeping our PH office humming.This role is perfect for someone who leads with...

  • Credit & Collection Officer

    4 days ago

    Pasig, National Capital Region, Philippines Netsolar Inc. Full time

    The Credit & Collection Officer will play a key role in safeguarding the company's financial health by managing credit assessments, monitoring receivables, and ensuring timely collection of payments. This role supports the Accounting & Finance team by maintaining accurate records, coordinating with clients, and ensuring smooth financial operations.Credit...

  • office utility

    3 days ago

    Pasig, National Capital Region, Philippines Remax International, Inc Full time

    JOB DESCRIPTION:1. Kalinisan at Kaayusan (Cleaning and Sanitation)Paglilinis ng opisina kabilang ang pagwawalis, pagmo-mop ng sahig, at pagpupunas ng alikabok sa mga mesa, upuan, computer, at filing cabinetsPaglilinis at pagpapanatili ng kalinisan ng restroom; pagsigurong may sapat na sabon at tissuePagkolekta at tamang pagtatapon ng basuraPagpapanatili ng...

Customer Support Officer

3 weeks ago

Pasig, National Capital Region, Philippines IThinkWeb Corporation Full time

The
Customer Support and Data Officer
serves as the primary bridge between website users, data contributors, and the internal product team. This role manages the full lifecycle of customer issues and data account requests—from intake and investigation to escalation, tracking, and resolution communication—ensuring service quality, stakeholder satisfaction, and seamless internal workflows.

Key Responsibilities

  • Receive, log, and organize issues and requests from users and data account contributors
  • Investigate and validate concerns prior to escalation
  • Forward vetted cases to the Product Owner with complete context and documentation
  • Monitor progress and follow up with internal teams to ensure timely resolution
  • Communicate outcomes clearly, promptly, and professionally to stakeholders
  • Maintain positive relationships with both external users and internal collaborators
  • Identify recurring issues and recommend process or product improvements
  • Conduct certification-related research using internal and external databases to support stakeholder, customer and contributor needs, product.

Minimum Qualifications

  • Candidates must possess at least Bachelor's/College Degree in Communications, Computer Science/Information Technology Technology or equivalent.
  • Knowledgeable or experienced Customer Support at least 3 years' experience
  • Excellent with written and verbal communication.
  • Attention to details to ensure nothing slips through the cracks
  • Analytical to solving problems in order to come up with resolutions
  • Caring about customers, whose happiness can make or break a company
  • Following through so customers know their concerns are taken seriously
  • Team player
  • Adaptable to work on a multiple projects simultaneously in a fast-paced environment
  • Exceptional communication and interpersonal skills
  • Strong analytical and investigative mindset
  • Excellent organizational skills and ability to manage multiple priorities
  • Collaborative approach with a strong sense of ownership and accountability
  • Willing to work in the office based environment (Ortigas Center, Pasig City)